6 days old

Agent Support Representative (WAH)

Humana
Louisville, KY 40207
Description The MarketPoint Agent Support Representative 2 provides timely and effective sales support to Humanas selling agents. The Agent Support Representative will handle a high volume of inbound phone calls to assist insurance agents with pre-enrollment inquiries including the following: agent compliance (contracting, licensing, and certification), member enrollment, and agent commissions. Responsibilities Where you Come In + The Agent Support Representative 2 will receive inbound calls from internal and external selling agents in a fast-paced call center + Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes + Utilize documents, websites, and local networks to research and resolve inquires of agents, involving Member enrollment and company products + Build and strengthened relationships with both internal and external agents + Keep closely attuned to the needs and perspectives of customers, and use this insight for the benefit of the business + Document all sent and received information + Build Humanas brand by providing perfect experience + Adhere to internal processes and guidelines What you get from your great work! : Benefits and Perks of This Opportunity: + Competitive compensation with strong hourly rate + The ability to cut your daily commute to less than a minute!! Yes 100% Work at house capability. + Can earn up to a maximum of one hour of PTO per 40 hour work week. + 401 K Retirement Saving options 100 percent company match on the first 3 percent Humana will make a matching contribution each pay period for all participants who are actively contributing to the Plan. + Employee Assistance Program and Work Life Services + Student Loan refinancing consultation + Great Deals on both national and local discounts on everything from computers and vacations to phones and retail shopping. + Subsided parking rate What you need for success! - Required Qualifications + 2+ years of comprehensive customer service experience + Must be available to work any shift between the hours of 8:00 AM - 9:00 PM EST - Monday - Friday and Saturday's during annual peak season (see details below under Additional Information) + Minimum of High School diploma or equivalent + Communicates effectively and confidently with all internal/external customers with excellent written and verbal communication + Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel + Ability to navigate multiple computer systems, applications and utilize search tools to find information + Must live within 50 miles of the Humana office located in the following locations: Louisville KY, Green Bay WI, Greater Tampa FL area, Dallas TX, and and San Antonio TX. + Work at home (WAH) requirements include a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. What you need to be considered a Superstar! : Preferred Qualifications + Associate's or Bachelor's Degree + Previous call center experience, sales, insurance, or healthcare experience + Positive engaged attitude + Conflict resolution experience + Demonstrates high level of critical thinking and problem solving skills + Demonstrates high level of multitasking ability + Demonstrates high level of emotional intelligence with the ability to handle sensitive and/or confidential information Additional Information + During busy season please expect overtime opportunities both voluntary and mandatory + During the Annual Enrollment Period which runs from October 15th December 7th - Must have the ability to work between the hours of 8 a.m. to 9 p.m. Monday through Saturday with the flexibility to work overtime based on business needs. Schedules subject to change based on business need. + Seasonal with the potential to become full time. #ThriveTogether #WorkAtHome Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. <>

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Posted: 2020-05-20 Expires: 2020-06-19

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Agent Support Representative (WAH)

Humana
Louisville, KY 40207

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