6 days old

Agent Operations Forecast Analyst -- Coeur d'Alene, ID

U.S. Bank
Coeur D'Alene, ID 83814
Responsible for forecasting and analysis of contact center metrics for all business lines supported by the U.S. Bank Customer Service Center. Successful applicants will possess logical and data driven decision making ability, strong communication skills, and the ability to manage a fluctuating workload with minimal supervision. The ideal candidate will have experience around data mining and manipulation across multiple platforms. **Qualifications:** Basic Qualifications - Bachelor's degree, or equivalent work experience - Five to eight years of related experience Preferred Skills/Experience - Experience in data mining and manipulation across multiple platforms - Experience/familiarity with statistical modeling - Basic understanding of contact center metrics and operations - Advanced knowledge of Microsoft Excel - Experience with Tableau - Experience with SQL - Ability to communicate complex processes and results clearly and concisely - Ability to facilitate meetings with all levels of leadership across multiple business lines - Excellent organization and prioritization skills - Ability to conduct an analysis of a business need - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to work as part of a project team - Excellent verbal and written presentation and communication skills **Job:** Business Ops Analysis **Primary Location:** Idaho-ID-Coeur d%27Alene **Shift:** 1st - Daytime **Average Hours Per Week:** 40 **Requisition ID:** 200010160 U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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Posted: 2020-05-19 Expires: 2020-06-18

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Agent Operations Forecast Analyst -- Coeur d'Alene, ID

U.S. Bank
Coeur D'Alene, ID 83814

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