15 days old

Admissions Specialist I

Cleveland Clinic
Beachwood, OH 44122

Job Summary:

Works in collaboration with physicians, office staff, enterprise nursing, Access RN and Admission Specialist II, to optimize patient placement and flow in an effort to maximize enterprise capacity. Supports all inpatient patient placement activities for assigned areas and locations.

 

Responsibilities:

  • SHIFT: 10 PM - 6:30 AM
  • Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
  • Supports centralized communications between referring and accepting provider services.
  • Monitors future admissions and discharges to determine impact on patient flow, resources and enterprise capacity.
  • Communicates and collaborates with Access Nurse and Admission Specialist staff in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs.
  • Collaborates with nursing and other ancillary departments to maximize day-to-day patient and bed flow management.
  • This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.
  • Utilizes standardized patient placement processes across all areas of responsibility. Assigns locations/beds for patients.
  • Communicates hospital census information.
  • Corrects reported census errors and act as a resource to ensure accurate census and patient charges.
  • Implements HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.
  • Oversees emergency and electronic back-up methods and procedures to support patient flow.
  • Provides feedback to the supervisors related to process delays.
  • Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.
  • Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
  • Interprets and supports policies, procedures and safety standards to facilitate daily operations.
  • Develops and promotes long term relationships with referring facilities.
  • Provides direct support to Admission Specialist II and Access Nurse as needed or directed.
  • Other duties as assigned.

    Education:

    • High School Diploma or equivalent required.
    • Bachelor's Degree preferred.
    • Knowledge of medical terminology required.

      Certifications:

      • None required. 

        Complexity of Work:

        • Excellent communication and organizational skills are essential in order to successfully communicate with a diverse population and workforce.
        • Ability to handle multiple tasks.
        • Demonstrated independent thinking and problem-solving skills.

          Work Experience:

          • Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.
          • One year of relevant clinical experience as a Clinical Technician, EMT-P, LPN or RN desirable.
          • Previous experience in a hospital admission or patient flow setting highly preferred.
          • Strong customer service skills a must.
          • Working knowledge of computerized hospital admission/bed management system or other related office functions.
          • Computer experience in Microsoft Word, Excel and EPIC preferred.
          • Minimum typing speed of 35 WPM preferred.

            Physical Requirements:

            • Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
            • Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.
            • Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

              Personal Protective Equipment:

              • Follows standard precautions using personal protective equipment as required.


                The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

                Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities",

Categories

Posted: 2019-10-02 Expires: 2019-11-01

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Admissions Specialist I

Cleveland Clinic
Beachwood, OH 44122

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