4 days old

Account Specialist My Best Buy

Best Buy
Richfield, MN 55423
**746660BR**

**Job Title:**


Account Specialist My Best Buy


**Job Category:**


Customer Service


**Store NUmber or Department:**


986020-120-ECC Internal Site - Support


**Job Description:**


Account Specialist My Best Buy Corporate Headquarters Richfield, MN (Remote Not Available)


The My Best Buy Account Specialist is responsible for serving the highest level of consumer from start to finish in their My Best Buy Accounts related to sales, service and care related issues. They are tasked with resolving complex customer service issues via phone, email, chat and traditional written correspondence. The My Best Buy Account Specialist must identify the breakdown in the customer experience and offer fair and equitable solutions to meet each customers unique needs. The My Best Buy Account Specialist must possess expert communication, listening and creative problem solving skills to resolve complex issues working with My Best Buy Accounts. They must also be extremely strong in the art of negotiation, de-escalation and rapport building to retain customers and positively impact the customer experience. The My Best Buy Account Specialist plays a significant role in restoring customer relationships and protecting and enhancing the Best Buy brand securing loyalty and future spend.


The My Best Buy Account Specialist is responsible for communicating with several thousand customers annually. The data they capture on every customer contact provides valuable insights back to the business that help internal partners identify defects to scale costs and improve the customer experience ongoing. My Best Buy Account Specialist work cross-functionally with internal business partners to highlight trends and share insights to help influence business decisions. They will be empowered and expected to provide solutions aimed at protecting the brand and protecting the customer, bringing all My Best Buy-related issues to closure.


**Basic Qualifications:**

1+ year of experience in Customer Service


**Preferred Qualifications:**

Strong Written and Verbal communication

6+ months of experience in Customer Service, inclusive of complex issue resolution

Customer Service experience troubleshooting complex problems and articulating solutions via phone

Experience effectively toggling between multiple systems while speaking with a customer on the phone

Experience demonstrating strong verbal and written communication to manager level leadership or higher


**Req #:**


746660BR


**Address Line 1:**


7601 Penn Avenue South


**City:**


Richfield


**State:**


MN


**Zip:**


55423


**Job Level:**


Entry Level


**Employment Category:**


Full Time


**Brand:**


Best Buy


**Search Categories:**


Corporate Jobs, ECC - Enterprise Customer Care

Categories

Posted: 2019-12-04 Expires: 2020-01-03

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Account Specialist My Best Buy

Best Buy
Richfield, MN 55423

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