6 days old

Account Service Manager

  • Job Code

Account Service Managers are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities
Responsible for Account service management
- Handle onsite service of Retail/Mobile/Auto customer
- Develop IBM Business portion in Client
- Maintain close relationship with customers
- Cover territory account and win Customer SAT.
- Service business development and service contract negotiation

Required Technical and Professional Expertise
1. Infrastructure knowledge preferred (IBM/non-IBM products, open platform from system level to middleware level)
2. Service experience for Retail/Mobile/Auto Client is required
1) Ability to design Open Source Services (Linux, Openstack, Hardoop)
2) Ability to design infrastructure based on IBM or non-IBM product.
3) Ability to size the labor amount (man-month based), make detailed breakdown (WBS) for infra design, implementation (construction) and maintenance
4) Familiar with Retail/Mobile/Auto application structure. Have the basic knowledge to size H/W and S/W in infra design phase. Have the basic knowledge to co-work with application development vendor in infra design phase
5) Familiar with the Retail/Mobile/Auto business model
6) Good documentation skill, Excel (Quotation, WBS, resource plan), PPT(Proposal) skill

Preferred Technical and Professional Expertise

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-04 Expires: 2020-01-03

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Account Service Manager


Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast