1+ months

Access & Navigation Specialist (limited tenure)

Mayo Clinic
Menomonie, WI 54751
City
Menomonie
State
Wisconsin
Telecommute
No
Department
Volunteer Services
Position description
This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Navigator provides excellent customer service while establishing and maintain a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Navigator may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). The Navigator primarily works at patient designated buildings to ensure policy enforcement and to monitor patient and visitor flow within the building. Job responsibilities also include communicating effectively with patients, visitors and Mayo Clinic colleagues and de-escalating conflict or stressful situations. This role may have view only access to the electronic medical record to support verifying information.
Qualifications
A high school diploma or equivalent is required. One year of customer service experience required. Requires effective communication, strong problem solving and conflict management skills. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays and weekends with rotating days off.
Additional qualifications
Previous hospital or clinical experience is preferred. Previous customer facing roles preferred.
Exemption status
Non-exempt
Compensation Detail
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $15.24 per hour.
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
60
Schedule details
This is a limited tenure position, with an anticipated end date of December 2021; end date subject to change.
Weekend schedule
Variable Shifts:
-Day Shifts between 5:00 a.m.-7:00 p.m.
-Alternating Weekends/Holidays
May be asked to float to other Mayo Clinic sites in Northwest Wisconsin
Site description
Menomonie, a city of 16,000, has everything from lakes, rivers, bike trails, nature trails, and nature preserves to modern shopping with everything you might need. There are an abundance of things to do in Menomonie from seeing a play, enjoying a live band, hiking at Hoffman Hills state park, biking, or just relaxing. The community offers excellent schools, low crime and affordable housing. The city is located 50 miles east of Minneapolis/St. Paul and 30 minutes west of Eau Claire and Chippewa Falls.

If you will be living and working in the city of Menomonie, WI, you may be eligible for the Home Sweet Menomonie program. Home Sweet Menomonie combines public, employer and private contributions to create a no-interest, partially forgivable loan for down payment assistance to employees of participating businesses who wish to own homes within the City of Menomonie. Please view the City of Menomonie’s website www.menomonie-wi.gov/hsm or call the program administrator’s at 715-235-9081.
Category
Support Services
Job posting number
137930BR
Recruiter
Oo Her
Equal opportunity employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Categories

Posted: 2020-09-17 Expires: 2020-11-05

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Access & Navigation Specialist (limited tenure)

Mayo Clinic
Menomonie, WI 54751

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