18 days old

362020 Dining Coordinator

Penn Medicine
Plainsboro, NJ 08536
Responsible for securing patient meal selections and special requests and needs via telephone or face to face interaction. Responsible forprinting meal tickets, various reports and ensuring timely communication to food production team. Responsible for ensuring compliance toordered diets, providing service recovery when needed and proactive communication with Registered Dietitians and department managementfor problem resolution. Responsible for providing an exceptional, caring and compassionate experience for patients and their families.Responsible and accountable for achieving patient satisfaction scores according to established departmental goals.1.Exhibits a friendly and caring approach when answering or calling out on phone, taking patient menu selection, confirming patient requests, anddiscussing patient needs and tray delivery time with nursing or departmental team members.2. Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Adheres to patients confidentiality andrights policy in compliance with HIPAA policies & procedures.3. C omplies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet orderlimitations. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic andreligious preferences, when patient inquires or needs additional selections as demonstrated by meeting competency standards.4. Resolves patient concerns or complaints immediately and/or reports needed assistance to Registered Dietitian, Supervisor or Manager asappropriate.5. C ompletes all daily, weekly, or monthly reports as outlined. Utilizes Dining on C all software program appropriately to manage patient orders.Reports software, printer, phone issues to supervisor or manager promptly.6. Assists on tray line, wraps silverware, delivers trays and other performs other patient meal service related tasks as may be assigned.

Education and Experience\n-High School degree or GED is required\n-Associates Degree in Nutrition or similar field is preferred.\n\n-At least one year previous work experience is preferred.\n\n-A Registered Diet Technician from the Academy of Nutrition and Dietetics is preferred.

Posted: 2019-11-19 Expires: 2019-12-19

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362020 Dining Coordinator

Penn Medicine
Plainsboro, NJ 08536

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