13 days old

348350 Desktop Support Technic

Penn Medicine
West Chester, PA 19380
General Summary StatementDesktop Support Technicians support the installation, configuring, and resolving conflicts among different hardware used in the network, such as PCs, printers, scanners, and network adapters. Identifies problems common to components of the network, such as cards, cables and other related hardware. Works in conjunction with Network Engineers to support company-wide communication needs. Troubleshoots network usage and peripheral issues, supports help desk analysts, resolves connectivity issues, and maintains data and telecommunication connections. Assists in the establishment of processes and standards to ensure efficiencies and effectiveness of IT resources. Essential Duties and Responsibilities¢\tProvide desktop technical support in a Microsoft Windows environment ¢\tResolve hardware, software and network issues as required ¢\tResolve printer issues as required ¢\tProactively seeks improvements in customer service and system availability/reliability ¢\tAssists in the establishment of processes and standards to ensure efficiencies and effectiveness of IT resources ¢\tStrong interpersonal and communications working with team members, other departments and external customers on occasion. ¢\t7x24 on-call rotation for support of production systems. (approx 1 weekend/mo) ¢\tUnder the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, resolve network communication problems independently, e-mail administration, , other administrative duties ¢\tManage incoming and outgoing assets. Prepare systems for deployment ¢\tScan existing asset for applications and settings ¢\tInterview clients to identify special considerations and other settings ¢\tUse tools to execute PC activity ¢\tCollaborate with teammates to identify process improvements ¢\tEscalate quickly when issues arise. Assist other Technicians as needed ¢\tEnforces the CCH network security and installation procedures.¢\tProvides technical support to network users and must be able to help nontechnical people understand and use complex equipment and software

Education Training and Experience\n•\tAssociate’s degree with at least two years of coursework in computer sciences.\n•\tMinimum 2 years’ experience with PC support, including deployment \n•\tMinimum 2 years experience with PC hardware troubleshooting and repair on desktops and laptops. \n•\tMinimum 1 year experience with direct client interaction. Must have an excellent attitude and customer service skills. \n•\tAbility to follow written and verbal instructions \n•\tAdaptable to change in process or required activities \n•\tAttention to detail \n•\tQuick learner \n•\tProfessional appearance and behavior, including punctuality \n•\tKnowledge and familiarity with MS Active Directory environment including ability to manage AD objects (User and Workstation) – i.e. reset user passwords, add/remove workstation, modify AD description)\n•\tIn addition to technical expertise, you must to excel in verbal and written communication and to have good interpersonal skills.\n\nLicensure/Certification \nThe CCH network includes system installations at multiple remote sites. This requires the use of a personal or CCH vehicle while conducting Hospital business therefore must possess a valid (Class C) driver’s license, and an acceptable driving record.

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Posted: 2019-09-05 Expires: 2019-10-05

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348350 Desktop Support Technic

Penn Medicine
West Chester, PA 19380

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