Patient Services Associate - DermatologyThe Patient Services Associate (PSA) assists the practice/department in maintaining a strong patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.

High school diploma or GED required; \n2 or 4 year college degree preferred. \n2-3 years of medical office experience, or 4 years of customer service experience, required. \nAdvanced degree (Associates, Bachelors, Masters) may be considered in lieu of experience. \nThorough knowledge of third party insurance coverage guidelines preferred. \nMust successfully complete/pass EPIC schedgistration training/tests.\nComputer knowledge and skills required. \nAbility to speak English for a business setting. \nCustomer-focused communication skills (verbal/written) required. \nCritical thinking and multi-tasking skills required. \nEMR skills preferred.