6 days old

2020 Internship Cognos Analytics - Tech Support and CloudOps

Sydney, NSW 2000
  • Job Code
The analyst is responsible for remote technical support of IBM software and solutions for the Business Analytics business unit across a broad spectrum of IBM Cognos products.

Your Role and Responsibilities
Many of our analysts move onto successful careers in Development, Product Management, or Consulting, others choose to stay within Support organization in consulting, teaching or management roles.

We contribute to the Support department organizational objectives: technical excellence and high customer satisfaction metrics, through a combination of the following behaviours and skills:

-Provide technical assistance to customers using existing knowledge base, through problem determination / trouble shooting and root cause analysis skills.
-Prioritize and understand issues negotiates with clients as to relative priority.
-Communicates action plans to the customer, and as necessary and appropriate to other internal IBM personnel (Cognos Operations, Management, Development, etc.).

Additionally, the analyst may also:

-recommend and/or implement new solutions or improvements to existing technical support tools, procedures and processes.
-provide training for and mentor others on the team.
-contribute to early (e.g.) beta testing of new BA (Cognos)releases.
-create or enhance knowledge assets for the BA Knowledge Base (how to guides, technical notes or similar).

We are seeking top talent, but with these key characteristics:

-proven collaboration and problem solving skills,
-analytical thinking and troubleshooting,
-knowledge of operating systems (Windows, Linux, and UNIX platforms ideally),
-familiarity with relational databases (eg DB2, Oracle, MS SQL Server)
-familiarity with web architecture and application deployment

Additional skills:
-experience with Javascript, or XML programming and an understanding of Application Server Technology (especially WebSphere, WebLogic or Apache Tomcat) is desirable.
-any knowledge or exposure to any other business intelligence vendors would be considered an asset.

Required English

Optional Koren/Mandarin: Fluent

Duration: 12 months.
Start: Feb 2020

Study backgrounds: Software Engineering/Information Technology/Computer Science/Business Information Systems

To be eligible to apply:
Intern applicants must meet the following requirements:
Have Australian citizenship or Australian Permanent Residency
Have at least a credit average from respective universities
You will be enrolled in a tertiary degree at University in Australia/ New Zealand Throughout the internship program
Candidates must be from Australian or New Zealand Universities
Have no more than 2 years relevant work experience

For more information about IBM's internship program:

Have a question you'd like to ask?
Follow us on Facebook at www.facebook.com/ibmcareersanz

To apply:
-Upload your CV, cover letter, academic transcript and your Right to Work document (AU/NZ passport, citizenship/birth certificate and photo identification).

Required Professional and Technical Expertise
As above

Preferred Professional and Technical Expertise
As above

About Business Unit
Join our fast-paced, diverse and cutting-edge team, IBM Business Analytics Customer Success and Support.
We help organizations of all sizes make sense of information in the context of their business. The Support team is a highly collaborative team where hard work and achievement is both recognized and rewarded.

Your Life @ IBM
Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
We believe true innovation is driven by diversity, so in order to uphold our reputation as an industry-leading enterprise, we rely on people from different backgrounds, different perspectives and different attitudes. So come on board and join us as we enter a new era for our industry and our planet.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-08-14 Expires: 2019-09-13

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2020 Internship Cognos Analytics - Tech Support and CloudOps

Sydney, NSW 2000

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