17 days old

1256508 Customer Delivery Technical Leader-Data Center

New York, NY 10007

*** Selected applications must be a US Citizen and must be able to commute daily into New York City***

What You'll Do

The Customer Delivery Technical Leader position is responsible for the support and delivery of Customer Experience Network Optimization and Security and services to Cisco's NYPD Customer in the US Public Sector market. Performs and drives architectural, design and integration engineering for complex network infrastructure solutions. Customer Experience TL's assist customers with tool selection and strategic direction of tools and network management systems. TL's identify and document network/security design and architecture best practices.  TL's work closely with the Product Account Team and their strategy for account growth-both product and services; provide insight to the customers buying strategy and initiatives.

Customer Experience TL's align and drive focused work with customer's business strategy and objectives. On a quarterly basis, TL's are expected to present overall status of projects and delivery as part of the Quarterly Business Review. TL's will provide backup support on other Advanced Services accounts. Engineers will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies along with configure devices and troubleshoot errors.

In addition to an TL's day-to-day customer activities, training and mentoring other TL's will be required. TL's lead the responsibility for driving regional Customer Experience projects and customer based project initiatives. TL's will actively lead complex network, security, and collaboration design, performance engineering or problem resolution projects. TL's solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies, showing the value of our services at all times being proactive and involved in all aspects of our services delivery and provide visibility to various customer forums.

Who You'll Work with

The Public Sector Customer Experience involves helping to craft the customer's vision for their network and maintain a secure, state of the art environment that is second to none in terms of network up time and reliability. The qualified engineer in this account will be able to have an impact on this Federal Government customer and help them transform to meet their mission.

The Team

The NYPD is a team of leaders where we provide the leading solutions and architectures to customers - along with cutting edge consulting to insure customer success. Our members work cross-functionally and together to deliver business outcomes to our customers, along with the resources to insure personal and professional growth.

Who You Are

Our minimum qualifications are the following:

  • Network design skills; examine requirements and provide solutions within the constraints specified. Follows the agile methodology for fast solution delivery, testing, and value realization
  • Basic Cisco product knowledge (does not include pricing, licensing, or ordering information)
  • Leadership by example, showing others how to do it by being out front. Mentor/develop others
  • Willingness to challenge institutionalized thought and provide new insights/ideas
  • Ability to operate effectively far outside ones comfort zone. For example, someone with extensive routing experience will need to master network automation within a few months
  • CCIE or CCNP in Routing/Switching, Service Provider, and/or Security certifications
  • CCDE or CCDP certification a plus
  • Bachelors degree in Computer Science, Software Engineering, IT Administration, IT Security, etc.
  • Travel up to 20%

Technical skills:

Technical Leaders primary role is positioning, architecting and delivering service solutions around Cisco's technologies and integrating them into the customer's overall data center architecture and design

  • Experience leading ACI Design and Implementation Engagements
  • Experience with ACI L4-7 and Firewall integration and App Centric ACI Design and Integration
  • Expert level knowledge in Data Center and Cisco ACI architecture/products
  • Experience with Nexus 9K/VXLAN, other Nexus platforms, VMware and server virtualization
  • Demonstrated leadership of large complex projects
  • Strong Routing & Switching skills.
  • Experience in programming Python
  • Experience with cloud technologies, such as Amazon Web Services (AWS), Microsoft Azure, etc.

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

culture geek? Many of us are. Passion for technology and world changing? Be you, with us!



Posted: 2019-09-04 Expires: 2019-10-13

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1256508 Customer Delivery Technical Leader-Data Center

New York, NY 10007

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