1+ months

106000 COO Family Medicine

Penn Medicine
Philadelphia, PA 19104
Reports to: Chair with matrixed reporting relationship to Executive Director of the Clinical Practices of the University of PennsylvaniaThe Department of Family Medicine and Community Health and the Clinical Practices of the University of Pennsylvania seek a Chief Operating Officer who will bring a breadth of administrative knowledge and experience to oversee its complex business operations. The scope of leadership includes strategic planning and execution, clinical operations, research administration, and financial performance oversight including revenue cycle management. The department has a proud and rich mix of academics and service and is deeply engaged in several initiatives across the academic health center, the surrounding community, the medical school and University-wide. Founded in 1996, the department has quickly gained excellence in fellowship, residency, and pre-doctoral training, patient care, research, and community health programs. The department currently has an annual clinical budget of $13 million, $3 million in sponsored programs, 28 faculty members, 27 residents on the Philadelphia campus, and 55 staff members. The department needs a candidate with strong financial and strategic operational experience to manage change and growth, and respond to strategic and business opportunities effectively, while gaining operational efficiencies. The successful candidate will embrace and advance the departments vision and mission which is centered around the achievement of health equity and work with other Penn Medicine leaders to advance the ideal of excellence in the academic and clinical programs of our unique academic enterprise. The ideal candidate will have a proven track record of creative and energetic problem solving with demonstrated ability to identify and implement innovative approaches to operational management. S/he must have exceptional integrity, and business intelligence and maturity, and be goal-driven. The candidate must be able to respond effectively to changing organizational dynamics and strategic goals and effectively take advantage of new strategic opportunities in business, scholarly, community health, and human capital. At the same time, the department needs an executive with a personal style that is unflappable, and an approach that inspires confidence and respect for his/her ability to successfully meet the challenges of the role. The position requires excellent interpersonal and communication skills and an ability to navigate a complex and dynamic organization. The candidate must be comfortable working with highly successful professionals, and diverse institutional and community stakeholders. EXPECTATIONSInternal Relationships¢\tDepartment Leadership ï­\tPartners with Chair to build and enhance positive relationships with University/Penn Medicine leadership.ï­\tFocuses on advancing departmental strategic goals while assuring alignment with broader institutional mission. ï­\tCommunicates clearly, and commands respect, confidence, and trustï­\tMakes difficult, but sound decisions consistent with organizational policyï­\tExemplifies in his/her action principles of collegiality and collaboration at all times ï­\tAdheres to established departmental and overall Penn Medicine policies and procedures and apply then equitably ï­\tEffectively represents department leadership to faculty in regular meetings and daily interactions.ï­\tProactively identifies faculty concerns and issues, and partner with the Chair for appropriate timely resolutionï­\tResponsive to requests and tasks are completed within the established timeframe¢\t Change Managementï­\tWorks effectively with Penn Medicine faculty and leadership to develop programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growthï­\tDevelops and participates in the analysis and evaluation of strategic business plans, feasibility studies, market assessment, marketing plans, data gathering, and presentation of written reports on prospective new clinical programs and opportunities for enhanced professional and diagnostic revenueï­\tEnsures that major messages are consistent, credible and reflects core values.ï­\tManages routine and crisis communications throughout the department/entity/community as they arise.ï­\tProactively develops and implements change management strategy for major organizational initiatives.ï­\tChampions and celebrates successesï­\tEffectively and regularly communicates the importance of:o\tPatient experience, quality of care and serviceo\tSound financial performance¢\tEmployees and Facultyï­\tRegularly meets with all employees to promote communication and build productive relationshipsï­\tSupports and/or oversees the hiring/recruitment, and onboarding of staff and facultyï­\tAttentive to the needs of both the staff and faculty, and be open to and respectful of all perspectivesï­\tPersonally spends time with staff and faculty to understand their respective needs and expectations ï­\tDevelops and executes effective talent management processesï­\tMotivates employees to work to the top of their training/licenseï­\tEffectively trains and oversees grants and financial management staffï­\tEstablishes priorities for improving performanceï­\tCompletes annual performance appraisals on time¢\tQuality and Performance Benchmarkingï­\tEnsures that access to and quality of care is a priorityï­\tFosters a culture of collaboration, partnership, and excellence (values quality, service, and a team-work)ï­\tCollects, interprets, and transparently shares performance data on all relevant metrics in a timely manner ï­\tRegularly generates and communicates appropriate quality and performance reports at individual, team and department levels across all mission areas ï­\tSupports the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient careï­\tEnsures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently¢\tOperational Efficiencyï­\tDrives operational integration of programs by ensuring alignment with overall goals. ï­\tEstablishes processes for operational efficiency and minimize waste and redundancy in all mission areasï­\tEnsures effective utilization of materials, staff and financial resourcesï­\tEfficiently manages the use of all clinical, research and administrative spaceï­\tCreates an environment that supports and enables integration of academic programs into patient careï­\tContinually assesses operating procedures and takes action to assure on-going quality improvement ï­\tProvides decision support tools and analytic support through use of clinical data¢\tDiversity and Inclusionï­\tFosters a culture of diversity, inclusion and fairnessï­\tPromotes a culture of transparency related to all productivity and financial metrics for staff and facultyï­\tSupports the unifying goal of achieving equitable health outcomes for all¢\tPatient Care Processesï­\tEnsures that all patient care related processes deliver high quality and efficient care to patients and their familiesï­\tEnsures patient and customer satisfaction through comprehensive review of all key measuresï­\tSupports Business Development & Affiliation and Marketing in partnering with affiliates to develop mutually beneficial clinical and operational programs.ï­\tEnsures all Department facilities and environments of care are clean, safe and patient friendly.ï­\tEnsures all outsourced services meet agreed upon service and quality standards for the Penn Medicine brand¢\tFinancial Managementï­\tMaintains fiscal accountabilityï­\tPlans, monitors and manages the operations budget to ensure achievement of operational and financial goalsï­\tOversees physician revenue generation and third party billing compliance, and outside contracts ï­\tOversees charge capture, co-payments, deductibles, authorizations & referral management, including application of standardized financial counseling practicesï­\tOversees physician services cost analysis, focusing on physician clinical capacity and productivityï­\tFacilitates open sharing of physician productivity dataï­\tDevelops and provides access to statistically valid benchmarking dataï­\tOversees financial modeling of clinical practice performance for cognitive and procedure-based activityï­\tDirects multi-complex organizational and financial problem-solving for physician services productivity, reimbursement, coding compliance documentation and site-specific professional, technical and global fee billingï­\tPerforms impact analysis of actual or proposed changes in payment methodologies, i.e., APC, MAPS, RVU updates, fee schedules¢\tRegulatory Complianceï­\tEnsures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including TJC, Department of Health, funding agencies, FDA, HIPAA, HCFA, DPW, department specific NIH guidelines and others.ï­\tManages insurers QA Audits and represents Department with any necessary responseï­\tReviews, implements and ensures compliance of regulatory and legislative changes for all third partiesExternal Relationships¢\tCustomer Relationsï­\tPersonally spends time with patients, independent physicians, referring MDs and volunteers to understand their respective needs and expectations, and to build relationships. ¢\tAffiliated Facilitiesï­\tPartners with affiliated facilities in access and program development, and network development.¢\tProfessional Associations & Benchmarkingï­\tEngage with primary care and family medicine-specific groups to foster relationships and identify benchmarksï­\tInterfaces with industry associations as a representative of the organization to identify benchmarks¢\tCommunity Relationsï­\tBuild productive business partnerships with the Childrens Hospital of Philadelphia, Community Health Centers, Independent practices and other community partners to advance patient care, research and educational programsï­\tFacilitates and, where appropriate, helps to lead the development of new community based programs, services, research, and educational activitiesï­\tParticipate in community activities as appropriate.

Minimum Degree Requirements and Experience Required\n\tAdvanced degree required, MBA and/or other related degree preferred\n\tAt least 7-10 years of progressively responsible administrative leadership experience in academic medicine or comparable environment\n\tExcellent written and oral communication skills and the ability to communicate effectively with all levels of staff, and external constituencies\n\tA keen understanding of and experience with integrated academic health care systems and an appreciation for the distinct provider components\n\tWell-honed political/diplomacy skills; proven ability to navigate highly complex organizations\n\tA proven strategist with the ability to translate high-level, visionary thinking into executable goals\n\tStrong record of integrating and unifying diverse perspectives around creative solutions to challenges\n\tAbility to master complex issues swiftly and explain solutions articulately for decision makers and staff\n\tKnowledge of health care reimbursement, and medical school funding strongly preferred\n\tKnowledge of grants administration and fund accounting, including direct and indirect cost allocation, preferred;\n\tA deep commitment to diversity, and record of building diverse, inclusive organizations\n\tAbility to motivate, inspire trust, and organize people in a team

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Posted: 2020-09-17 Expires: 2020-11-15

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106000 COO Family Medicine

Penn Medicine
Philadelphia, PA 19104

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