I am a leasing agent for a residential apartment building in Los Angeles, Ca. I have 6 years of experience in this position.
As an onsite leasing agent, my job is to oversee a new resident’s entire process. I am the first contact that all potential tenants have when they are interested in renting an apartment. I answer the leasing office phones and greet walk-ins or appointments, show potential tenants the vacant apartment, give tours of the property and complete all the necessary paperwork. Once a tenant has moved in, I also am responsible for taking their service requests, rent checks and giving overall customer service.
On a scale of 1 to 10, with 10 being high satisfaction and 1 being low satisfaction, I would rate my job at a 7. The only reason that I rate it lower than a 10 is because it is easy to get burned out. My workday never ends since I live on the property. In order to raise my enthusiasm back up to a 10, I either need to move off site or somehow balance the high level of customer service while maintaining my personal time.
The thing I love the most about my job is the interaction with all the people I live around. Since I live here, I feel like I am able to get to know all of my neighbors on a one to one level. Everyone I see, I know and am on really friendly terms with.
I am not sure that being a leasing agent is necessarily my calling. I do believe that helping people find a home is a very important and valuable job. Providing customer service makes me feel good and the customers feel good. I first took this job to be able to go back to school. I have free rent on this property as a part of my salary. Therefore, the position is ideal for my scheduled night classes.
The reason I am so passionate about this position is because I know all too well how it feels to be on the other side of my desk. When I first moved to Los Angeles, I couldn’t get an apartment to save my life. No one returned my phone calls and every time I looked for an apartment on foot, no one would pick up the phone to the number posted on the window or gate. It is a very frustrating and scary position. L.A. is such a heartless city in that respect. I hear the same experiences from my tenants over and over again. They are also so incredibly grateful that I simply returned their phone call.
I finally caught a break when I met the owners of the apartment building I work for and live in. I was working at the health spa which the owners belonged to. I was chatting about my apartment search troubles with the wife of the owner, not knowing who she was. She offered me a chance to check out their apartment building and I never looked back.
In this job, I have learned that free rent comes with a price tag. When I get a knock on my door at midnight because someone is locked out of their apartment and can’t find the manager, free rent doesn’t seem worth it.
The most important thing I have learned from working in the world is that customer service is the key to any service and hospitality industry. People will forgive just about anything except a bad attitude. I get up every day with a smile on my face knowing that I am home and my job is to take care of mine and my neighbor’s home.
The daily challenges are the building itself much more than the tenants. This building was built in 1924 and the company I work for have begun renovation efforts. The plumbing needs to be replaced, the elevator doesn’t always work and so many other building problems make me want to pull my hair out.
I definitely need to find a way to maintain a better balance between work and personal life. At the current moment, the only time I am able to be off work is when I am not home.
The average salary of a leasing agent is about $2000 a month, which includes rent. I am able to comfortably live on this salary even though this city is so expensive.
I am allotted 2 weeks of vacation every year but I usually spread it out over the year since I am not able to afford a trip away with school costs and tuition.
The only education that I needed was a high school degree and some experience with customer service. This job is great for anyone who likes to help people and doesn’t mind a heavy amount of multi-tasking.
In five years, I would like to see myself in the hospitality industry still. I would love to manage luxury hotels and resorts. With the skills I’ve learned on this job, I believe I have what it takes.
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