1+ months

Vice President, End User Technologies

Cary, NC
**Role Value Proposition** : The VP, End User Technologies, will lead a team of Infrastructure Engineers accountable for identifying, developing and deploying global end-user technologies for MetLifes 65,000+ employees operating in over 50 countries globally. This includes, but is not limited to, developing strategies, roadmaps and analyzing, developing, recommending and forecasting global end-user experiences including Digital Workspace (desktop engineering), Messaging (Email, Presence), Virtualization (Virtual Desktop), Collaboration (video-conferencing, desktop video, Instant Messaging, voice), Mobility and Digital Workspace (technology-integrated meeting spaces).

**Key Responsibilities:**

+ Lead key strategic initiatives to align next generation capabilities and services against a wide range of end-user requirements

+ Develop global standards for end-user capabilities that will ensure that appropriate support, cost-efficiency, technology currency and user alignment exists

+ Lead end-user specific functions focused on incident/change/problem management, vulnerability management, internal technology audits, risk management, project delivery and resource/capacity management

+ Responsible for the efficient planning, design, implementation and level 4 operational support of engineering solutions, which impact multiple global clients and business areas throughout the organization

+ Develop and manage strong relationships with multiple global vendor partners in an effort to develop long-term strategic plans, while executing on short-term tactical goals of the engineering organization

+ Create global strategic partnerships and consulting alliances with Information Technology leads, business partners and external stakeholders and customers

+ Cultivate and develop next-generation leaders across the End User Technology organization.

+ Full people management responsibility, including hiring, terminations, promotions, performance and compensation management, training and development

**Travel requirements: 15-20%**

**Essential Business Experience and Technical Skills:**

+ 15+ years of progressive experience in an IT function, with a dedicated focus around end-user technologies (Video, Voice, IM, Multimedia, Messaging, Desktopetc.).

+ 10+ years of progressive experience working within large, global financial institutions.

+ Demonstrated success in implementing large global end-user technologies within a Fortune 500 Company.

+ Demonstrated knowledge and understanding of the regulatory, security, privacy and risk safeguards required of a global financial institution.

+ Demonstrated experience and working knowledge of LSS, Agile and ITIL processes and frameworks.

+ Ability to foster and drive organizational change, within a highly matrixed environment, through process optimization, change leadership and the development of a strong network of partners.

+ Demonstrated knowledge and experience with driving optimal results through data-driven decision making.

+ Demonstrated experience and knowledge leading IT functions like incident/change/problem management, vulnerability management, internal technology audits, risk management, project delivery, resource/capacity management.

+ Effective organizational and cultural skills to drive and implement major engineering efforts.

+ Strong relationship management and strategic communication skills.

+ Strong interpersonal, leadership and communication skills.

+ Undergraduate degree required; MBA or other advanced degree preferred.

**Leadership Competencies:**

+ **Thinks Strategically -** Sets direction aligned to the companys strategy, applying external and global perspective to meet local and global needs.

+ **Motivates People** - Gains people commitment to achieve business objectives through clear communication of the companys vision and flexing leadership styles to inspire high performance.

+ **Creates Partnerships** - Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives.

+ **Grows Talent** - Inclusively and pro-actively develops talent, empowers individuals and manages diverse teams to drive engagement and performance.

+ **Focuses on Customers** - Promotes customer centricity and ensures focus on creating great customer experiences to achieve competitive advantage.

+ **Drives Results** - Sets aggressive goals and is accountable for continuously driving improved performance, leading change and ensuring high standards.

**Key Relationships** :

+ **Reports to:** Vice President, Engineering

+ **Direct reports/team** : 5 direct reports/40-45 total team

+ **Key Stakeholders** : IT Service Owners, Service Operations, Global Infrastructure Services (GIS), Executive Support team


MetLife, through our subsidiaries and affiliates, is one of the largest life insurance companies in the world. Founded in 1868, we are a global provider of life insurance, annuities, employee benefits and asset management. Our employees serve approximately 100 million customers, individuals and businesses, including over 90 of the FORTUNE 100.

We are ranked #40 on the Fortune 500 list and #48 on the Forbes Global 500 list. We have operations in nearly 50 countries, and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. We are also one of the largest institutional investors in the U.S. with an over $500 billion general account portfolio as of December 31, 2015.

In 2015, FORTUNE Magazines Worlds Most Admired Company survey named us #1 in the Life and Health Insurance industry. In 2016, we were named to the Dow Jones Sustainability Index (DJSI) for the first time. DJSI is a global index to track the leading sustainability-driven companies.

While we have tremendous respect for the past, we are a company firmly focused on the future. To adapt to a changing world, we are undergoing one of the most dramatic transformations in our history to reinvent how we do business so we can thrive in any environment. We are moving away from a traditional product-development model to one driven by customer insights. We are challenging historical norms by humanizing our industry and designing every customer experience to reflect the modern company were becoming. Our goal in everything we do is to offer customers truly differentiated value propositions that allow us to establish clear competitive advantages. We pride ourselves on being a trusted partner to our customers as they navigate lifes twists and turns.

At the center of our business strategy is a commitment to One MetLife collaborating, sharing best practices, and recruiting, developing and retaining the best talent in the industry. We live by our values: Put Customers First, Be the Best, Make Things Easier, and Succeed Together. They guide how we operate every day.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**


  • Information Technology
  • Management
  • Engineering
  • Business
  • Financial Services

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Vice President, End User Technologies

Cary, NC

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Cary, NC

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