5 days old

Vice President Client Success

Dominion Enterprise
Indianapolis, IN

Vice President Client Success (MPS) – Dominion Dealer Solutions (DDS)

 Seeking … Driven, innovative, dedicated leader who thrives on the challenges of a fast paced environment and possesses a natural bent toward innovative thinking.  Must share our entrepreneurial spirit and reward individual initiative to help propel the entire team to achieve.  Custom made for the manager who excels in a client facing organization believing excellent customer service is the measure of success.  You will act as a trusted adviser to our clients (automotive dealerships) and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment.

The Vice President Client Success will work closely with Sales and Clients on a daily basis to grow business and ensure complete satisfaction with the MPS product portfolio.

Key Responsibilities:

  • Accountable for Client’s overall success with MPS product retention, including renewals, adoption of solutions, customer health, and satisfaction
  • Creating scalable operations/processes that optimize the client experience and ensure that all clients receive immediate and ongoing value from the engagement with MPS
  • Gather feedback from MPS clients and analyze client data to identify best practices for success and implement team-wide
  • Deliver on an exceptional Client experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Work cross- functionally with other internal teams such as marketing, product, operations, finance to ensure MPS meets clients’ business objectives and expectations with products and services.
  • Identify Customer risk, and work with extended DDS team to create and execute on “get well” plans
  • Be the voice of the customer internally at MPS – sharing process
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer's success
  • Lead, manage, motivate, train and develop each and every client success team member to perform at the highest level

     Minimum Qualification:

    • Bachelor’s Degree
    • 7 + years relevant business experience including automotive dealership operations, training and customer support
    • Extensive and varied experience in strategic planning roles
    • Passion for Client success
    • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
    • Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
    • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
    • Ability to prioritize, multi-task, and perform effectively under pressure
    • Exceptional organizational, presentation, and communication skills, both verbal and written
    • Flexibility to travel (approx. 30%)
    • Applicable knowledge of the automotive industry

       Preferred Qualification:

      • Existing knowledge of software in digital marketing and/or digital media space, CRM and equity mining solutions
      • Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
      • Proven effectiveness at leading and facilitating executive meetings and workshops
      • Proven experience with account planning & customer success plans
      • Effective at leading executive C-level discussions




  • Arts / Entertainment / Media
  • Automotive
  • Customer Service
  • Management
  • Marketing

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Vice President Client Success

Dominion Enterprise
Indianapolis, IN

Share this job

Vice President Client Success

Dominion Enterprise
Indianapolis, In

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast