5 days old
2018-01-112018-02-10

Vice President Client Success

Dominion Enterprise
Indianapolis, IN

Vice President Client Success (MPS) – Dominion Dealer Solutions (DDS)

 Seeking … Driven, innovative, dedicated leader who thrives on the challenges of a fast paced environment and possesses a natural bent toward innovative thinking.  Must share our entrepreneurial spirit and reward individual initiative to help propel the entire team to achieve.  Custom made for the manager who excels in a client facing organization believing excellent customer service is the measure of success.  You will act as a trusted adviser to our clients (automotive dealerships) and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment.

The Vice President Client Success will work closely with Sales and Clients on a daily basis to grow business and ensure complete satisfaction with the MPS product portfolio.

Key Responsibilities:

  • Accountable for Client’s overall success with MPS product retention, including renewals, adoption of solutions, customer health, and satisfaction
  • Creating scalable operations/processes that optimize the client experience and ensure that all clients receive immediate and ongoing value from the engagement with MPS
  • Gather feedback from MPS clients and analyze client data to identify best practices for success and implement team-wide
  • Deliver on an exceptional Client experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Work cross- functionally with other internal teams such as marketing, product, operations, finance to ensure MPS meets clients’ business objectives and expectations with products and services.
  • Identify Customer risk, and work with extended DDS team to create and execute on “get well” plans
  • Be the voice of the customer internally at MPS – sharing process
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer's success
  • Lead, manage, motivate, train and develop each and every client success team member to perform at the highest level

     Minimum Qualification:

    • Bachelor’s Degree
    • 7 + years relevant business experience including automotive dealership operations, training and customer support
    • Extensive and varied experience in strategic planning roles
    • Passion for Client success
    • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
    • Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders
    • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
    • Ability to prioritize, multi-task, and perform effectively under pressure
    • Exceptional organizational, presentation, and communication skills, both verbal and written
    • Flexibility to travel (approx. 30%)
    • Applicable knowledge of the automotive industry

       Preferred Qualification:

      • Existing knowledge of software in digital marketing and/or digital media space, CRM and equity mining solutions
      • Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders
      • Proven effectiveness at leading and facilitating executive meetings and workshops
      • Proven experience with account planning & customer success plans
      • Effective at leading executive C-level discussions

         

         

Categories

  • Arts / Entertainment / Media
  • Automotive
  • Customer Service
  • Management
  • Marketing

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Vice President Client Success

Dominion Enterprise
Indianapolis, IN

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Vice President Client Success

Dominion Enterprise
Indianapolis, In
US

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