19 days old

Transition Services Senior Lead

Cary, NC
**Job Location:** United States : North Carolina : Cary

**Role Value Proposition:**

The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, and project managers with the freedom to create innovative solutions to address core business challenges within MetLife. With a new technology hub in the Research Triangle area (Cary, North Carolina) devoted to delivering customer-centric world-class service, were excited to find highly skilled talent to join the MetLife GTO family.

The Application Maintenance & Support (AMS) Transition Services (TS) team is a team dedicated to tracking the progress of production projects, from inception to delivery. Transition Services acts as a single point of contact to serve as a communications hub and monitoring group for any new or changing applications, projects, platforms, etc. that will impact our application portfolio

**Key Responsibilities:**

+ Lead or conduct activities associated with transition of projects into the production environment, specifically where it will impact the teams providing support and maintenance including:

+ Track deliverables to and from Production Services for projects that will impact the AMS application portfolio

+ Monitor the efficiency and effectiveness of the Transition Services process across the organization and make recommendations for improvement

+ Ensure all IT teams follow the Transition Service processes and escalate any repeated non-conformity.

+ Produce the appropriate management reporting on the status of projects from a Production Services perspective.

+ Maintain a team site and manage key information such as Transition Service procedures, dependencies, and notification lists

+ Manage relationships with partners throughout the project life cycle.

+ Manage relationships and coordinate work between different teams at different locations

+ Guides the work of more junior staff (no direct HR responsibilities)

**Essential Business Experience and Technical Skills:**


+ Bachelors Degree (Preferably in Computer Science or Information Systems)

+ 5+ years of broad IT experience

+ 5+ years of project management skills


+ Strong communication skills

+ Relationship management experience with IT partners

+ Hands-on proficiency and understanding of ITIL process and SDLC

+ Ability to build and manage relationships effectively

+ Experience working with offshore teams

+ ITIL, PMP, Lean IT certification desired

+ Insurance industry background

+ Bilingual (Spanish/Japanese)



**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 87962


  • Engineering
  • Information Technology
  • Legal

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Transition Services Senior Lead

Cary, NC

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Cary, NC

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