1+ months

Total Absent Management Unit Leader

Oriskany, NY 13424
Job Summary: Provides exemplary customer service by managing total absence claims in a timely and accurate fashion.

Functional Responsibilities: Participates in customer presentations, new account implementations and special projects. Anticipates, resolves and responds to TAM claim problems or productivity issues. Works with customers to negotiate, arbitrate, and resolve issues, concerns, and expectations regarding process, service and performance guarantees. Accountable for ensuring team performance with delivery on customer commitments and high quality claim decisions. Acts as a project lead and /or participates

in various project assignments Conducts quality management reviews to ensure financial and decisional accuracy identify training opportunities and process improvements as outcomes. Performs other related duties as assigned or required.

Supervisory Responsibilities: Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development

Typical Experience Bachelors degree; 7+ years of claims experience with 2+ years of experience in leadership position. Solid business knowledge of TAM products, Knowledge of medical procedures and terminology. Proficient in use of multiple systems and technology resources. Ability to read, interpret and explain contracts and TAM plans.

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 94239


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Total Absent Management Unit Leader

Oriskany, NY 13424

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Oriskany, NY

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