18 days old

Technical Support Specialist II

Hoffman Estates, IL
**Technical Support Specialist II**

Locations:Hoffman Estates, Illinois

Job Family: Information Technology


English (US)

**Job Description**

**Division:** Siemens Healthineers

**Business Unit:** Diagnostic Imaging

**Requisition Number:** 218726

**Primary Location:** United States-Illinois-Hoffman Estates

**Assignment Category:** Full-time regular

**Experience Level:** Entry level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** No

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

With 45,000 employees Siemens Healthineers is one of the worlds largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers needs. So that more people can have a life that is longer, richer, and more filled with happiness.

For more information, please visit: http://www.usa.siemens.com/healthcare

**Job Description:**

Our Diagnostic Imaging Components and Vacuum Technology (CV) team drives critical support for healthcare equipment manufacturers in their goal to raise the clinical excellence, operational efficiency and financial profitability of healthcare providers. Our global presence and technology expertise in product development and production makes us the partner of choice for Siemens Healthineers imaging and in-vitro diagnostics businesses and external companies. CV is not only the market leader in components for medical imaging devices, but is also the manufacturing backbone of Siemens Healthineers.

**Position Overview**

Our CV organization is currently looking for an experienced Technical Support Specialist II for our Hoffman Estates, IL facility.

The Technical Support Specialist II will play a critical role in serving as the first-level point of contact for incident management for our healthcare customers. The ideal candidate has 1-3 years of directly relevant experience in an IT support/administration environment, preferably in healthcare. He/she is also bi-lingual in English and Spanish or Portuguese. 8 weeks of training will be provided to our new hires.


Serve as the first-level point of contact in providing expert technical IT network and/or application support for healthcare internal and external customers.

Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers clinical workflow.

Use troubleshooting techniques to analyze and resolve customer technical IT Network and IT Security issues as assigned.

Effectively analyze, document and resolve most technical issues independently.

Use troubleshooting techniques and skills to make the necessary content management to customer infrastructure and ensure information integrity.

**Required Knowledge/Skills, Education, and Experience**

Associate Degree in IT or related field; Bachelors Degree a plus, but not required

1-3 years of progressive experience in a technical support or administration role in software, hardware, networks databases, and/or desktops

Bi-lingual in English and Spanish or Portuguese

Extensive knowledge of network administration, LAN, WAN protocols (TCP/IP, IPSEC, Firewalls)

CISCO certificates CCNA and/or CCNP, a plus

Prior experience within the healthcare industry, a plus

Highly-motivated team player with strong customer service and problem resolution skills

To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 6.00am 6.00pm).


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Financial Services
  • Information Technology
  • Legal
  • Manufacturing / Production
  • Healthcare

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Technical Support Specialist II

Hoffman Estates, IL

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