12 days old

Tech Support Specialist Engineer

Harleysville, PA 19438
**Tech Support Specialist Engineer**

Locations:Harleysville, Pennsylvania

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Digital Factory

**Business Unit:** Customer Services DF & PD

**Requisition Number:** 221721

**Primary Location:** United States-Pennsylvania-Harleysville

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 10%

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

For more information, please visit: http://www.siemens.com/businesses/us/en/digital-factory.htm

**Job Description:**

**Position Overview**

**If you want a job that provides immediate satisfaction from helping a customer get their machines running or their lights on due to your direct support than this is the job for you.**

Siemens Customer Service Technical Support is searching for a qualified candidate that will possess an electrical, or electronics degree, or background with work experience in industrial controls, or similar industry to assist customers with Siemens products in the field.


This position will involve the daily use of a Customer Relations Management software tool (Siebel ASSIST) in which customer questions are placed in a queue on a first in, first out basis, requiring no more than 2 hr. call back time.

Position will require the ability to understand questions posed by parties in the electrical controls and power distribution industry including contractors, integrators, electricians, control and power distribution distributors, and internal Siemens Business Developers and Sales Engineers among others.

Candidate will need to be able to multi task and be able to switch between the support of different products throughout the course of the day in a fast paced environment.

Candidate will be required to interpret operations and maintenance manuals, and effectively bring wiring, troubleshooting, and application solutions, including technical product detail to customers over the phone or via email.

Job requires full attention to detail and the ability to follow and interpret verbal communication as well as summarize these conversations in written form within an activity in ASSIST.

Candidate performance will be based on Customer Survey scores sent out after each case is closed, knowledge sharing and learning, team performance and interaction, as well as meeting immediate team and organizational goals.

Position does not offer a regular remote working environment.

Some after hour work may be required

**Preferred Knowledge/Skills, Education, and Experience**

Candidate may have a degree in Electrical, Electronics, Mechanical or similar discipline, or at least 5 years of similar work experience in electrical controls field, including familiarity with soft starters, elevator starters, overload relays, contactors, ups systems, circuit breakers and switches, to name a few products.

Prefer candidate with product knowledge or field experience in electrical control, circuit protection, industrial communication and networking, with the ability to provide a moderate level of technical phone support to both internal and external customers.

Candidate should also have strong communication and administration skills, good work ethic, and be a consummate team player.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Construction / Skilled Trades
  • Customer Service
  • Engineering
  • Financial Services
  • Legal
  • Manufacturing / Production
  • Sales / Business Development

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Tech Support Specialist Engineer

Harleysville, PA 19438

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