23 days old
2018-01-302018-03-15

Tech Support Engineer 4

Siemens
Tarrytown, NY
**Tech Support Engineer 4**







Multiple Locations:Tarrytown, New York; Newark, Delaware; Flanders, New Jersey







Job Family: Customer Services







Apply







English (US)







**Job Description**







**Division:** Siemens Healthineers



**Business Unit:** Services



**Requisition Number:** 221273



**Primary Location:** United States-New York-Tarrytown



**Other Locations:** United States-New Jersey-Flanders, United States-Delaware-Newark



**Assignment Category:** Full-time regular



**Experience Level:** Mid level



**Education Required Level:** Bachelor's Degree



**Travel Required:** 5%







**Job Description:**







**Position Overview**







Provide third level instrument support for the ADVIA Chemistry, Dimension, Dimension Vista and Atellica products.







**Responsibilities**







Provide highly technical escalation support via the Global Service Management System for all Incident and PotentialProduct Problems escalated to the Headquarters Support Center for internal and external customers. Support focuses onthe software and hardware aspects of the system, but frequently requires a high level of understanding of the software,hardware and analytical science to create specialized investigations for investigating product conformity.







**Required Knowledge/Skills, Education, and Experience**







- BS / BA in Engineering, Software Engineering, Chemistry or other related sciences







- Proven troubleshooting and analytical skills







- 3+ years experience in the Healthcare industry







- Small team participation / leadership







- Strong Customer Service skills







- 5% up to 20% travel possible







Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.







**Equal Employment Opportunity Statement**



Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.







**EEO is the Law**



Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .







**Pay Transparency Non-Discrimination Provision**



Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

Categories

  • Customer Service
  • Engineering
  • Information Technology
  • Legal

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Tech Support Engineer 4

Siemens
Tarrytown, NY

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Siemens
Tarrytown, NY
US

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