7 days old

Supervisor - Total Loss

Freeport, IL 61032
**Job Location:** United States : Illinois : Freeport

Role Value Proposition:

Supervises, evaluates, and develops a claims unit. Provides direction and necessary authority in the investigation, reservation, and disposition of claims.

Key Responsibilities:

+ Supervises, coaches, and develops a unit of Total Loss adjusters and support staff involved in handling of the Total Loss portion of first and third party claims.

+ Reduces risk and exposure to the company by overseeing proper claims handling and timeliness of claims processing.

+ Ensures that unit is clear on protocol requirements and adheres to state regulations and guidelines.

+ Reviews the payment screen on a daily basis to ensure payments are released in a timely manner.

+ Generates and reviews productivity reports to ensure team productivity goals are met.

+ Ensures productivity, service time and quality levels are maintained by adjusting unit resources and overseeing daily workflow, productivity, and quality for the unit.

+ Oversees the quality of the claim files in the unit including compliance reserving, customer service, diary and alerts.

+ Completes required amount of eQAP reviews to ensure compliant claims handling, protocol adherence and diary dates.

+ Monitors, reviews and evaluates calls by staff for accuracy, documentation, customer service, and regulatory compliance.

+ Reviews eQAP and service observe results with associates and provides feedback and coaching.

+ Proposes, evaluates and implements process improvements to increase efficiency and effectiveness.

+ Receives and resolves escalated claims received from subordinates, management, consumers, and regulatory agencies.

+ Conducts compliance reviews for the compliance department as requested/required.

+ Manages vendor relations to ensure vendors are appropriately utilized, meet their SLAs, and vendor system computations and outputs are correct.

+ Oversees and monitors rental portion of claims on total loss.

+ Manages special projects or initiatives as assigned.

+ Performs other duties as assigned or required.

Supervisory Responsibilities: Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development.

Essential Business Experience and Technical Skills:


+ 5 years of Claims or Total Loss experience

+ Valid adjusters license for assigned states, if applicable

+ Strong leadership skills and organizational skills

+ Strong interpersonal communication skills as well as negotiation skills

+ Ability to travel


+ Bachelor's degree or equivalent business experience

**Business Category**

_Property and Casualty Claims_

**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**


  • Customer Service

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Supervisor - Total Loss

Freeport, IL 61032

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Freeport, IL

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