23 days old

Supervisor, CST

Freeport, IL 61032
**Job Location:** United States : Illinois : Freeport

Role Value Proposition:

Supervises, evaluates, and develops a claims unit. Provides direction and necessary authority in the investigation, reservation, and disposition of claims.

Key Responsibilities:

+ Supervises, coaches, and develops a unit of adjusters and support staff involved in handling complex, high exposure casualty claims that contain complex coverage issues.

+ Reduces risk and exposure to the company by overseeing proper claims handling and timeliness of claims processing.

+ Reviews the payment screen on a daily basis to ensure payments are released in a timely manner.

+ Generates and reviews productivity reports to ensure team productivity goals are met. Ensures productivity, service time and quality levels are maintained by adjusting unit resources and overseeing daily workflow, productivity, and quality for the unit.

+ Develops and oversees the quality of the claim files in the unit, including compliance, reserving, timeliness, customer service, diary and alerts. Handles litigation or potential litigation issues on a daily basis with internal and external attorneys.

+ Attend mediation or trials as necessary.

+ Proposes, evaluates and implements process improvements to increase efficiency and effectiveness. Assists management with developing Department vision and strategy and translates into unit goals and visions; communicates to associates.

+ Identifies, locates and provides needed training and resources.

+ Receives and resolves escalated and/or high complexity cases received from subordinates and management. Manages special projects or initiatives as assigned. May select attorneys to represent the company on litigation.

+ Stays abreast of litigation and laws impacting claims.

+ Ensures cases are properly prepped and referred to SIU and/or Subrogation.

+ Ensures that bodily injury exposure is identified by adjusters. Conducts compliance reviews. Performs other duties as assigned or required.

+ Supervisory Responsibilities: Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development.

Required Skills:

+ 5+ yrs. insurance claims experience.

Preferred Skills

+ Bachelor's degree or equivalent business experience.

**Business Category**

_Property and Casualty Claims_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**


  • Legal
  • Customer Service
  • Management

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Supervisor, CST

Freeport, IL 61032

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Freeport, IL

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