13 days old

STD Claims Support Specialist

Tampa, FL
**Job Location:** United States : Florida : Tampa

**Role Value Proposition:**

Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.

**Key Responsibilities:**

+ Coaches, coordinates, and develops claims specialists.

+ Acts as resources for claim-related and technical issues.

+ Monitors case managers' work queues to ensure claims team is meeting expectations and applicable performance guarantees.

+ Conducts weekly quality audits; assists with training; resolves escalated phone calls.

+ Provides feedback to unit managers on individuals' performance.

+ May provide guidance to junior staff members.

+ Performs other related duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ High school diploma


+ 5+ yrs. insurance claims experience.

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 88921


  • Customer Service
  • Insurance
  • Legal

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STD Claims Support Specialist

Tampa, FL

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STD Claims Support Specialist

Tampa, FL

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