1+ months

Sr Employee Experience Consultant

Warwick, RI
**Sr. Employee Experience Consultant**

**Job Location:** United States : Rhode Island : Warwick

**Alternate Job Location :** United States : New Jersey : Bridgewater || United States : North Carolina : Charlotte || United States : Ohio : Dayton || United States : Rhode Island : Warwick

**Role Value Proposition:**

Global Technology & Operations (GTO) includes over 17,000 associates across 42 countries. Service our customers in operations and global customer call centers. Develops and maintain the technology applications and infrastructure MetLife uses to go to market and run its business. Delivers global support services, including global real estate, global corporate security, and global innovation.

Reporting to the AVP, Resource Enablement for Global Customer Solutions (GCS), the Senior Employee Experience Consultant will play a key role in identifying employee experience moments that matter to employees and designing an overall roadmap with new, innovative, dynamic GCS-wide employee experience programs based on the employee life cycle model. The successful candidate will be an internal change leader, collaborator, innovator, and influencer to provide insights captured from the employee demographics studies and voice of employees, and outline opportunities that drive employee growth, retention, productivity, and satisfaction throughout the employee life cycle journey. The Senior Employee Experience Consultant will collaborate with Senior Leadership team, HR, and other stakeholders across GCS to foster high performing customer centric culture to drive continuous improvement and innovation.

**Key Responsibilities:**

+ Working autonomously, researches, analyzes, conceptualizes, develops and oversees large-scale employee experience projects that span across departments. Work includes Employees Demographics Studies and understanding employees needs and desires throughout the entire employee life cycle journey.

+ Conducts complex research, focus groups, and uses internal and external survey data and social listening to understand the professional and personal moments that will matter most to each employee segment in the life cycle journey.

+ Aligns key activities and employee experience improvements against employee segments and strategies.

+ Lead a group of employees to co-create the most relevant and valuable experiences by employee segment.

+ Quantifies employee experience opportunities and issues and develop formal recommendations for presentation to management.

+ Oversees complex projects that include various phase and moderately sized project teams. Monitor the progress; milestones, and budgets to ensure timeliness and deliverables are met.

+ Develops and promotes Employee Experience Best Practices. Defines and delivers a consistent target employee experience across businesses by employing standards and guidelines aligned to the GCS strategy.

+ Provides information, updates and/or workshops to the senor leadership team regarding project status and the implementation of new or revised employee experience procedures, processes, and initiatives.

+ Manages critical relationships with consultants and vendors, internal and users, and business customers/leadership

**Essential Business Experience and Technical Skills:**


+ 10+ years of related experience, including professional experience in employee engagement, business performance analysis, program management and facilitation, or consultancy

+ Excellent written and verbal communication skills

+ Ability to develop and present stellar PowerPoint decks for various stakeholder groups

+ Strong organizational leadership, team collaboration and relationship management skills

+ Ability to handle numerous projects, simultaneously, while maintaining high accuracy and attention to detail

+ Creative, positive, engaging, upbeat and can-do attitude


+ Bachelors degree, preferably in Communications, I/O Psychology or Marketing

+ Knowledge of project management, change management, employee engagement and communication disciplines a plus

**Business Category**

Global Customer Solutions- Strategy & Planning

**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 94721


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Sr Employee Experience Consultant

Warwick, RI

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Warwick, RI

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