6 days old

Sr.Cons II e-Business Projects

New York, NY
**Job Location:** United States : New York : NY

**A candidate has been Identified for this position.**

**Role Value Proposition:**

MetLifes Global Marketing Sciences team sits within Global Brand and Marketing, overseeing Research and Measurement for the Enterprise. The focus of the group is to conduct/oversee research and testing to drive critical decisions that will result in marketing excellence.

**Key Responsibilities:**

The Global Marketing Sciences team is seeking an experienced candidate to oversee Market Research inputs and KPI tracking throughout the New Product, Services and Experience Development process. With a focus to launch fewer and better products, the process has introduced a strategic and collaborative approach that is powered by the voice of the customer and goes beyond launching traditional products - including value added services and experiences. Rigorous, ongoing testing and tracking is also key to generating Enterprise efficiencies and increase the success rate of launches. A Design Thinking program, including structured ideation, is also being developed by a cross-functional Global Brand & Marketing team to ensure innovative ideas are being generated. The candidate will sit at the Global center working with Regions and Markets in an advisory role, sharing/supporting tools and frameworks enabling Research and Ideation.

**Essential Business Experience and Technical Skills:**

+ At the Global level, oversee/advise execution of market research protocols in the development of products/services/experiences, gaining insights to better inform decision making across all phases of the process

+ Work with Regions and Markets to co-develop learning plans and identify the appropriate research/testing protocol for different types of efforts, including more involved protocol for new products/markets/segments and less involved protocol for simpler efforts

+ Determine relevant KPIs required per stage gate

+ Prioritize efforts to ensure that strong ideas are promoted, thereby increasing success rates in market

+ Review of insights at relevant stage gates to ensure quality and determine Go/No-go decision

+ Oversee/develop performance monitoring KPIs at pilot and post launch

+ Partner with cross-functional team to develop Design Thinking program and facilitated sessions as needed

+ Partner with global teams to distribute/train on newly developed process and research guidelines

+ Evangelize the benefits of the New Product, Service and Experience process with a focus on research, measurement and ideation

+ Travel to markets will be required to train on and support above

+ Partner with global cross-functional teams to understand their ultimate goals and recommend a course of action e.g., generative / discovery research vs. concept testing, vs. survey, etc.

+ Co-develop Learning plans: Effective execution/implementation of selected methodology - e.g., recruiting matrix, interview guides, generative / discovery research methods, prototypes/exercises, screeners, surveys, etc.

+ Advise on vendor Selection (if applicable): Review RFPs and SOWs of competing vendors to ensure alignment with our collective approach and methodology.

+ Partner with Global, Regional and Local teams on Design and facilitation of Design Thinking sessions at different phases of the process


+ 5+ years of Market Research experience with intimate knowledge of approaches/methodologies

+ 5+ years of experience in determining relevant KPIs and tracking accordingly

+ 5+ years of experience developing/establishing New Product Development processes

+ 5+ years of experience working in a global environment

+ Strong presentation and communication skills


+ Solid understanding of Design Thinking approach, including ideation design and facilitation expertise

+ Solid understanding of Service Design, Cognitive or Experimental/Social Psychology, Cognitive Science, Human Factors/HCI, Anthropology or related area.

+ Strong relationship building skills

+ Experience and knowledge of financial services sector a plus

+ Proficiency in languages other than English is a plus



**Business Category**


**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 93623


  • Financial Services
  • Legal
  • Marketing

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr.Cons II e-Business Projects

New York, NY

Share this job

Sr.Cons II e-Business Projects

New York, NY

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast