17 days old
2017-11-022017-12-02

Sr. Client Services Consultant

MetLife
Oriskany, NY 13424
**Primary Job Location:** United States : New York : Oriskany







**Role Value Proposition:**







The Client Service Consultant will provide administrative support and customer service to NYSUT (New York State United Teachers) Member Benefits and their members for the MetLife benefits programs. The candidate will be engaged in the operational aspects of the MetLife administered NYSUT benefits programs and will have responsibility for day to day customer service activities. In addition, this job role requires coordination with the MetLife Account Team who will manage the customer relationship and satisfaction.







The candidate will be in attendance at required NYSUT leadership conferences throughout the state year-round, at least fifteen leadership conferences or assemblies and may be asked to visit local associations to educate members about the programs.







This Individual will be available to NYSUT for the duration of the NYSUT Voluntary Life & Disability contract with MetLife and is available to NYSUT to work on any current or future NYSUT benefit programs offered by MetLife.







**Key Responsibilities:**







+ Assist MetLifes Account Team for NYSUT in the day-to-day administration of NYSUTs benefit programs including: responding to client requests and leading projects, providing client with alternative solutions, identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.



+ Serve as an in-house resource to NYSUTs Member Benefits Staff.



+ Work with claimants, members, NYSUT Staff and other parties, as needed, to answer inquiries, follow-up to obtain and submit missing information to expedite claims processing; maintain regular office hours for onsite "walk-in" assistance for claimants.



+ Collaborate with MetLife Account Team and NYSUT on NYSUT benefit communications and effectively coordinate and maintain communications of NYSUT benefit programs offered by MetLife.



+ Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble-shooting.



+ Assist MetLifes Account Team for NYSUT in providing exceptional customer service via ongoing client account administration to ensure complete client satisfaction.



+ Support MetLifes Account Team for NYSUT on resolution of escalations and interact with NYSUT Staff and MetLife partners through resolution.



+ Assists MetLifes Account Team for NYSUT in coordinating client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.



+ Assist MetLifes Account Team for NYSUT in leading initial strategy meetings, establishing specific processes and reports, creating process manuals and inputs, and ensuring accurate installation of data in MetLife systems.



+ Understands the detailed components and provisions in legal agreements between MetLife and NYSUT and assists in facilitating the execution of contracts to ensure compliance.



+ Assist MetLifes Account Team for NYSUT in leading discussions on complex policy/certificate issues with customer and/or consultant.



+ Independently leads cross-functional project teams designed to support key National Accounts initiatives or to enhance operational effectiveness.



+ Fully aware of and understands competitors products, industry trends and legal developments impacting business, assisting client with strategy consultation.



+ Responsible for assisting with the development and completion of customer financial reports, including identifying reporting needs and analyzing data, utilization, cost drivers and trend.



+ Responsible for monitoring the key financial parameters of internal management reporting and capable of proactively identifying discrepancies, trends and results.



+ Participates in strategic planning.



+ Holds advanced knowledge of MetLifes group products, services and systems and ability to strategically analyze the interaction of these products, services and systems.



+ Perform other related duties as assigned or required







**Essential Business Experience and Technical Skills:**







**Required:**







+ Excellent Presentation Skills, including the ability to create presentation material using PowerPoint software.



+ Extensive experience managing complex client accounts and relationships.



+ Excellent organizational, interpersonal, and communication skills, both written and verbal.



+ Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.



+ Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.



+ Ability to balance client expectations with MetLife capabilities and understand the impact both administratively and financially.



+ General understanding of U.S. economy and employee benefits industry.



+ Proficient with Microsoft Office software including advanced Excel and Access skills.



+ Ability to travel throughout New York State for scheduled leadership conferences and assemblies and upon request for other requested locations.



+ Life and Health license.







**Preferred:**







+ Typically has a BS/BA degree and 7-10 years of experience.



+ Experience working with affinity groups.



+ Firm knowledge of group products and services and ability to apply analytical skills to the interaction of such products.







**Business Category**







Sales







**Number of Openings**







1







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**







MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.







MetLife maintains a drug-free workplace.







**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**







Requisition #: 74361

Categories

  • Customer Service
  • Education
  • Legal

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Sr. Client Services Consultant

MetLife
Oriskany, NY 13424

Share this job

Sr. Client Services Consultant

MetLife
Oriskany, NY
US

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