17 days old
2018-02-062018-03-08

Sr Claims Quality Consultant

MetLife
Troy, NY
**Job Location:** United States : New York : Troy







Role Value Proposition:







Conducts quality reviews, analyzes findings, and collaborates with management to ensure a high standard of technical claim handling is established and maintained for one or more coverage line(s).







Key Responsibilities:







+ Works within broad limits and authority on highly complex assignments requiring specialized knowledge.



+ Viewed as senior resource in given field for department and/or unit.



+ Completes comprehensive electronic quality assurance program reviews for a specific coverage line of business



+ Analyzes results, Identifies best practices and areas of opportunity, ascertains training needs and communicates findings to appropriate parties related to claim file quality and accuracy.



+ Collaborates with leadership to develop, implement, and track action plans for improvement.



+ Maintains a consistent understanding and application of quality/accuracy standards throughout the claims organization in partnership with line of business Leaders. Conducts strategic focus reviews aimed at special issues of a technical nature.



+ Partners with other claim team members to create and provide technical training/education by providing expertise to assist in training development, coordinating training programs, and/or conducting training. .



+ Prepares regular reports of activities, findings and achievements.



+ Identifies low value activities & inefficient processes & recommends process improvements.



+ Contributes to and/or leads special projects requiring claims technical expertise.



+ Performs other duties as assigned or required.



+ Supervisory Responsibilities: Provides guidance, training and quality review of lower level personnel in regards to customer service, communication, timeliness, follow up and technical adjusting skills.







Required Skills:







+ 7+ years Adjusting experience with previous supervisory/leadership skills.



+ Licensed to adjust in assigned territory.







Preferred Skills:







+ Bachelors degree in related field or equivalent experience.







**Business Category**







_P&C Claims_







**Number of Openings**







_1_







**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

Categories

  • Customer Service

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Sr Claims Quality Consultant

MetLife
Troy, NY

Share this job

Sr Claims Quality Consultant

MetLife
Troy, NY
US

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast