12 days old

Sr. Business Procedures Consultant

Alpharetta, GA
**Job Location:** United States: Alpharetta, Georgia

**Job Summary:**

The Business Procedures Consultant is responsible for authoring Learning Management System (LMS) training content. The Consultant will be responsible for creating and designing course materials and content. The automation of enrollments, notifications, reporting, course development, troubleshooting and organization of course learning paths are some of the areas of focus for this position. This position also utilizes business and technical expertise to support operational change by taking a lead role content management, researching and analyzing issues surrounding RIS Operations processes.

**Key Responsibilities:**

+ Core duties and responsibilities include the following. Other duties may be assigned

+ Design and develop eLearning courses and materials that effectively deliver content for the organization

+ Provide instructional design, learning technology, graphic/media design, and learning management system integration

+ Actively identify opportunities to improve, develop and maintain LMS content

+ Work closely with internal staff /SMEs to assess training needs in order to provide effective e-learning modules which meet learning needs / teaching goals

+ Prior to developing modules, work through storyboard, e-learning design, interactions and branching scenarios which are developed using ADDIE principles

+ Manage the submission process as requested by the client

+ Manage the automation of users in the LMS on a routine basis

+ Develop, manage, revise and update content based on feedback and testing results

+ Proofread text, check corrections, and review digital files of all course pages while maintaining quality, style, accuracy, integrity, consistency, and efficiency

+ Troubleshoot issues with existing eLearning courses with the ability to lead efforts to implement design changes from end-user perspective

+ Implementing procedures to ensure that course production operates efficiently

+ Assist instructors with creation, delivery and management of Instructor Lead Training (ILT) and Virtual Instructor Led Training (VILT) sessions in the LMS

+ Maintain a course development path/project plan that is visible to the operations group for LMS content creation so that all are aware of course authoring priorities and time-lines to completion

+ Provides external resources for skill improvement not covered by the training and development department

**Essential Business Experience and Technical Skills:**

+ 3-4 years of related work experience

+ Bachelors degree in related field or equivalent experience

+ Must have working knowledge of the following course creation platforms:

+ Articulate Presenter

+ Articulate Storyline

+ Captivate

+ Brainshark

+ Other

+ Must have experience working within Learning Management Systems

+ Excellent communication skills

+ Ability to build a rapport with MetLife employees, Customers and Vendors

**Business Category**


**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**


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Sr. Business Procedures Consultant

Alpharetta, GA

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Alpharetta, GA

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