1+ months

Sr. Business Planning & Strategy Consultant (Bridgewater, NJ - New York, NY)

Bridgewater, NJ
**Job Location:** Bridgewater, NJ - New York, NY

**Role Value Proposition:**

The **Strategy & Customer Experience Group** is part of Global Customer Solution (GCS) which provides Sales and Customer Service support of key insurance and protection products within the Americas business. More than 2,500 employees in nearly a dozen contact centers sell MetLife products and answer questions for customers across product lines, including Auto & Home, Dental, and Life

**Key Responsibilities:**

+ Supports in the development of overall strategy for customer service, channels and sales

+ Develops topical strategies, that aligns with business objectives and priorities, as required by the functional lines

+ Leads benchmarking effort for the various functions within GCS

+ Supports in the development of strategic frameworks, and methodologies in support of GCS and functional lines

+ Conduct external research to determine customer insights, industry trends and perform competitor analysis

+ Develop hypotheses and synthesize large amounts of data to validate

+ Collaborate with functional team members to develop and prioritize recommendations and draft business case

+ Develop execution roadmap

+ Develops internal framework to measure strategic / business plan objectives, and ensures that targets and timelines are tracked and met

+ Define information needs, fact finding, and data analysis to support strategic problem solving and sound decision making

+ Build strong working relationships, stakeholder support, and credibility at all levels of the organization

+ Support development of concise and effective Executive presentations for functional leaders, MetLifes Leaders Executive Group and Board of Directors

+ Participates in the management of IT applications portfolios and prepares ROI analyses.

+ May coordinate complex or highly visible events, and related logistics.

+ May oversee high priority projects which require considerable resources and high levels of functional integration; interface with all areas affected by projects and ensure adherence to quality standards and review project deliverables.

+ Performs other duties as assigned or required.

**Essential Business Experience and Technical Skills:**

+ Demonstrated success in executing and leading strategic engagements

+ Experience building effective partnership with stakeholders, team members

+ High learning agility and intellectual curiosity; ability and desire to quickly develop a keen understanding of MetLifes business strategies, models, products, and key offerings

+ Ability to deliver customer-centric advice optimized for both B2C and B2B2C channels based on insights-led research

+ Expert knowledge of business operations, planning, budgeting, re-engineering, and performance measures.

**Required Qualifications** **:**

+ High School Diploma/GED

+ 3+ years of Business Management CONSULTING execution(Strategy & Execution), preferable in a Matrix environment within the financial services/insurance industry or insurance

**Preferred Qualifications** **:**

+ Bachelors Degree in a related field

+ MBA or other advanced degree preferred

+ Developed Executive Presentations (highly preferred)



**Business Category**

GCS Strategy & Planning

**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 92809


  • Customer Service
  • Engineering
  • Financial Services
  • Legal

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Sr. Business Planning & Strategy Consultant (Bridgewater, NJ - New York, NY)

Bridgewater, NJ

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Bridgewater, NJ

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