15 days old

Sr. Bus. Procedures Consultant

Charlotte, NC
**Job Location:** North Carolina: Charlotte

**Role Value Proposition:**

As a Business Procedures Consultant for MetLife Direct, you will be responsible for developing and implementing new or revised processes, procedures and initiatives. The scope spans across multiple functions and vendors within MetLife Direct that require new or modified processes or procedures.

**Key Responsibilities:**

+ Work closely with functional users to identify and maximize opportunities to use data and technology to improve service and/or business processes.

+ Partners with all teams within MetLife Direct and other MetLife businesses along with Product, Project Management Office, Finance, Legal, Compliance, Call Centers, and TPAs on initiatives that impact Metlife Direct.

+ Partner with vendors on the assessment and implementation of new legal and regulatory requirements; partner on quality and compliance programs related to existing business procedures.

+ Conducting complex research and analysis to quantify business opportunities and develop formal recommendations.

+ Identifies trends and develops recommendations to senior management on corrective action. Key point of contact for customer/sponsor complaint handling and resolution. Review monthly invoices from vendor and audit cases for processes performed to confirm the validity of billing

**Essential Business Experience and Technical Skills:**


+ 5+ years working knowledge of functional business areas through previous job experience, training, and practical insight, including extending into unfamiliar functional areas.

+ 3+ years Project Management, operational effectiveness and operations experience can lead meetings and track status.

+ Bachelors degree or equivalent work experience.


+ Ability to synthesize large data sets (metrics & analytics) to build business case. Ability to learn other reporting and data storage systems (DMBA, SharePoint).

+ Experience working with Legal and Compliance teams to foster and oversee a strong culture of compliance.

+ Evaluates and builds business procedures with the lens of regulatory standards, operationalizing new process with the end consumer experience in mind

+ Proficient in utilization of web-based programs and possess strong computer skills MS Office (Excel, PowerPoint, Pivot Tables, and Word).

+ Experience working with Associations/Brokers/Consultants/Third Party Administrators and Sponsor Organizations a plus.

+ Knowledge of insurance products. Knowledge of group and non-insurance protection products a plus.

+ Proficient in utilization of web-based programs and possess strong computer skills MS Office (Excel, PowerPoint, Pivot Tables, and Word).



**Business Category**

_U.S. Business_31294_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers."**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 89081


  • Customer Service
  • Legal

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Sr. Bus. Procedures Consultant

Charlotte, NC

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Sr. Bus. Procedures Consultant

Charlotte, NC

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