9 days old

Service Technician-TX

Houston, TX
**Service Technician-TX**

Locations:Houston, Texas

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Process Industries and Drives

**Business Unit:** Process Automation

**Requisition Number:** 221890

**Primary Location:** United States-Texas-Houston

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** 50%

**Division Description:**

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthcare and Financial Services.

The Siemens Process Industries and Drives Division helps manufacturers measurably increase productivity and improve time-to-market with our innovative, integrated technology and services. We support our customers in continuously improving the reliability, safety, and efficiency of products, processes and plants.

For more information, please visit: http://www.siemens.com/businesses/us/en/process-industries-and-drives.htm

**Job Description:**


Sr. Field Service Technician

The field service technician role is responsible for performing both on-site field maintenance and demand service jobs for Siemens process analyzers and equipment. On-site maintenance would include preventative maintenance and repair at a fixed customer location, while demand service includes travelling to multiple customer sites to perform start-up, commissioning, and/or repair services. The Houston-based Field Service group is part of the Customer Service department within the Analytical Products business unit of Siemens Industry, Inc. The AP business unit manufactures the Siemens Maxum Gas Chromatograph, Continuous Gas analyzers, System Integration projects, and provides support for Siemens analytical products. Our technicians are located throughout the continental US and are responsible for supporting North America, South America, Mexico, and Canada service activities.


Troubleshooting and repairing of complex analytical systems.

Gathering parts, drawings, and additional information needed to perform the service job to the highest level of ability.

Ensuring readiness for site by completing all of the safety requirements to gain access to the customers site. This includes safety training at local councils, background checks, and drug tests, etc. (This position participates in a random drug testing program)

Answering technical customer questions, troubleshooting over the phone, offering solutions, and support to the customer when necessary.

Providing guidance to colleague field service technicians. Work as a team to provide the highest level of support and ensure skill sharing with other technicians.

Continuous skill growth and improvement to stay current with products.

Working with Research and Development to ensure the factory is aware of field issues/successes.

Must be willing to travel 50% of time. International travel may be required. Majority of travel will be in the US.

Required Knowledge/Skills, Education, and Experience

Minimum of 5 years of experience with Siemens Gas Chromatographs, Sample System equipment, and/or Siemens Continuous Gas analyzers must be able to demonstrate these skills

Minimum of 8 years within the Chemical/Refining Industries must be able to meet site requirements to gain access to customer facilities and be familiar with the environment (TWIC card required)

Excellent communication skills required phone, email, and face to face

Experience developing and maintaining good customer relationships

Microsoft Office proficiency and general computer skills - paperwork requirements are part of job responsibility

Knowledge of System Integration projects with a good understanding of drawings

Must be self-motivated, able to work independently, and willing to take ownership with minimal direct supervision

Estimated 50% travel including business meetings and service jobs

This position includes a company vehicle. Individual must possess a valid Driver's license in good standing. Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.

Preferred Knowledge/Skills, Education, and Experience

Technical AAS/Bachelor Degree from accredited school

5+ years Industry / Analytical Experience

Extensive technical knowledge in Gas Chromatographs and Sample Systems

System Integration knowledge including alarm systems, electrical wiring, troubleshooting experience.

Bi-lingual (English, Spanish, German)

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Financial Services
  • Legal
  • Manufacturing / Production

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Houston, TX

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