18 days old

Service Operations Team Leader/Supervisor - Commercial Fire/Life Safety & Electronic Security Systems - Bridgevillle, PA

Bridgeville, PA
**Service Operations Team Leader/Supervisor - Commercial Fire/Life Safety & Electronic Security Systems - Bridgevillle, PA**

Locations:Bridgeville, Pennsylvania

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 218350

**Primary Location:** United States-Pennsylvania-Bridgeville

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 50%

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

**Job Description:**

**Siemens US Talent Acquisition**

**Service Operations Supervisor for Fire and Security Services**

The Pittsburgh Service department has an outstanding opportunity for an experienced individual within our Building Technology Division located in Bridgeville.

In this role, you will have responsibility for managing and developing the Fire and Security Service resources for the Pittsburgh Branch. You will also manage the Fire and Security Service Agreement base to assure the customers receive full value for the service they have purchased.

In this role you will be the face of Siemens to the customer, responsible for the delivery of world class service. You will have the strategic function of developing additional opportunities for time and material and project work through your service staff and by direct interaction with the customers. You will work very closely with the Solutions and Service Account Executives to communicate information about upcoming projects and opportunities that require a higher level of support.

+ Develop the relationship to become the Trusted Advisor to the customer and bring ideas for projects or changes that can enhance system operations or create energy savings.

+ Insure all aspects of the prescribed services included in the service agreements are delivered in accordance with the contract documents.

+ Manage service migrations and quoted projects as they pertain to the Fire and Security business.

+ Identify projects, develop scope documents, and deliver proposals for any recommended projects or customer requested changes.

+ Assist in the development of proposals for Fire, Sprinkler and Suppression service agreements


You will be managing the current service team for the Fire and Security business, and make recommendations for additions as needed to support the growth of the business.

You will create employment requisitions, screen candidates and make recommendations for new hires necessary to accommodate growth or the introduction of new initiatives

You shall have responsibility for the development of new hires, through effective training programs and mentoring.

You will perform yearly performance evaluations for all of the assigned field staff in the Fire and Security cost centers.

Insure inspection reports are complete and submitted in a timely basis.

Manage the inspection schedules with the branch coordinators to insure resources are available and scheduled to perform the work.

Make recommendation to the Service Operations manager for additional resources and equipment.

**Branch Key Goals**


+ Drive the T&M business with the account

+ Manage Service Migration Projects $50k and less

+ Evaluate and Estimate customer requested projects

+ Manage the complete Service Agreement Base for the Fire and Security

+ Supervise the onsite field service staff as necessary


+ Advise and support the Solutions team on upcoming opportunities, and communicate all customer concerns and or issues with ongoing projects.

**Required Knowledge/Skills, Education, and Experience**

Associates degree in electronics or other related technical field preferred.

5+ years of experience servicing and/or installing fire alarm or security systems

Possess a NICET Level 2 license for Fire Alarms

**Optional Skills, Education, and Experience**

Technical knowledge of fire systems, sprinkler, suppression and security systems

Capable of providing customer training, technical or application support

Possess a West Virginia Contractors license suitable for use in servicing fire alarms in West Virginia

Possess a State of Ohio Fire Alarm License

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


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Service Operations Team Leader/Supervisor - Commercial Fire/Life Safety & Electronic Security Systems - Bridgevillle, PA

Bridgeville, PA

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