1+ months
2018-03-152018-05-13

Service Operations Team Leader

Siemens
Mount Laurel, NJ
**Service Operations Team Leader**







Locations:Mount Laurel, New Jersey











Job Family: Customer Services











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**Job Description**















**Division:** Building Technologies



**Business Unit:** Field Operations



**Requisition Number:** 222746



**Primary Location:** United States-New Jersey-Mount Laurel



**Assignment Category:** Full-time regular



**Experience Level:** Mid level



**Education Required Level:** Associate's Degree / College Diploma



**Travel Required:** 5%







**Division Description:**







Siemens is a global

technology powerhouse that has stood for engineering excellence, innovation,

quality, reliability and internationality for more than 165 years. As a global

technology company, Siemens is rigorously leveraging the advantages that this setup

provides. To tap business opportunities in both new and established markets,

the Company is organized in nine Divisions: Power and Gas, Wind Power and

Renewables, Energy Management, Building Technologies, Mobility, Digital

Factory, Process Industries and Drives, Healthineers and Financial Services.







The Siemens Building Technologies Division is the

world market leader for safe, energy efficient and environmentally friendly

buildings and infrastructure. As a technology partner, consultant, service

provider, system integrator and product supplier, Building Technologies offers

fire protection, security, building automation, heating, ventilation and air

conditioning (HVAC) and energy management products and services.







For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm











**Job Description:**







**Specific Requirements**



I. Basic Function



First line supervisory position. Manages Fire field specialists. Manages total revenue of less than five million (<5M).







II. Essential Duties



Supervises the activities and performance of all service field technicians to ensure customer expectations and Siemens financial commitments are exceeded .







Provides technical support, expertise, leadership and accountability for service agreements, and/or T and M work in assigned geographic area or location.







Plans, organizes, directs and controls all service work activities for assigned service accounts. Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates. Also ensures T and M work is completed in an effective and profitable fashion.







Assists with planning and justification of staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work. Utilizes the Service agreement low GM improvement process, service tools, and assists in monthly forecasting.







Ensures proper job management and cost control by reviewing service financial statements with Manager. Maintains and improves booked margins for service agreements.







Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work. Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals.







Develops manpower schedules and loading to ensure contract completion and labor leveling. Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smooth transition to a service agreement.







Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth. Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility. Provides the tools, training and environment required to achieve employee success.







III. Knowledge, Skills and Abilities



Five plus years Experience in Fire & Suppression Industry



Prior Supervisory Experience a plus











Nicet Certification in Fire Alarm or Sprinkler



Employees Supervised: 8-12







Individual must possess a valid Driver's license in good standing



Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan















**General Requirements**



**Job Family Responsibilities:**







Supervises service agreement milestones and ensures they are being met. Supervises Time & Material projects within the business, including project organization, definition, planning, implementation and control. Supervises operational activities on an ongoing daily basis, exercising tight cost control and maximizing price realization. Seeks customer feedback and takes action to ensure customer satisfaction. Assists with job cost re-estimates.







**Education:**







BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.







**Knowledge and Experience:**







Demonstrates a knowledge of fundamental concepts, practices, and procedures for supervised work group(s). Demonstrates understanding and application of supervisory approaches for work direction, motivation, performance management, and disciplinary action. Typically 3-5 years of successful experience in a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.







**Direction of Others:**







Typically supervises hourly and/or non-exempt administrative or technical employees.























*LI-WFH



















**Equal Employment Opportunity Statement**



Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.











**EEO is the Law**



Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .











**Pay Transparency Non-Discrimination Provision**



Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

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Service Operations Team Leader

Siemens
Mount Laurel, NJ

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