1+ months

Service Operations Team Leader

Florham Park, NJ
**Service Operations Team Leader**

Locations:Florham Park, New Jersey

Job Family: Customer Services

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English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 222195

**Primary Location:** United States-New Jersey-Florham Park

**Assignment Category:** Full-time regular

**Experience Level:** Senior level

**Education Required Level:** Technical Diploma

**Travel Required:** No

**Division Description:**

Siemens is a global

technology powerhouse that has stood for engineering excellence, innovation,

quality, reliability and internationality for more than 165 years. As a global

technology company, Siemens is rigorously leveraging the advantages that this setup

provides. To tap business opportunities in both new and established markets,

the Company is organized in nine Divisions: Power and Gas, Wind Power and

Renewables, Energy Management, Building Technologies, Mobility, Digital

Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the

world market leader for safe, energy efficient and environmentally friendly

buildings and infrastructure. As a technology partner, consultant, service

provider, system integrator and product supplier, Building Technologies offers

fire protection, security, building automation, heating, ventilation and air

conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

**Job Description:**

Specific Requirements

I. Basic Function

First line supervisory position. Manages service account engineers and

field specialists. Manages multiple

service project with a total revenue less than five million (<5M).

II. Essential Duties

Supervises the activities and performance of all service project

management and service account engineers.

Provides technical support, expertise, leadership and accountability

for service projects, service agreements, and/or T and M work in assigned

geographic area or location.

Plans, organizes, directs and controls all service work and service

project activities for assigned projects and/or service accounts. Supervises

employees to ensure schedules are maintained and service work proceeds according to plans, resulting from

service agreement proposals, service project proposal and cost estimates. Also

ensures T and M work is completed in an effective and profitable fashion. Supervises account engineering activities

including service project work, material ordering, shipping, service agreement

labor plans, customer satisfaction and service accounts receivable.

Plans and justifies manpower, staffing requirements, tools, and other

appropriate investments for effective and timely execution of assigned service

work. Utilizes the Service agreement low GM improvement process, service

tools, and assists in monthly


Ensures proper job management and cost control by reviewing service

financial statements with engineers. Maintains and improves booked margins for service agreements.

Directs and supervises the development of service agreement plans and

the use of those plans in the monitoring and control of progress in the

execution of the work. Reviews customer feedback and ensures service agreement

retention and account growth goals are achieved including adds, extras,

upgrades, escalations, and timely renewals.

Develops manpower schedules and loading to ensure contract completion

and labor leveling. Maintains timely

communications and harmonious relationships between solutions, service, and

sales so that project completion and

turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a

smooth transition to a service agreement.

Builds and maintains an effective service operations organization

committed to customer and employee satisfaction and profitable growth. Manages

or advises on hiring, training and development, allocation and performance

assessment of personnel within area of responsibility. Provides the tools,

training and environment required to achieve employee success.

III. Knowledge, Skills and Abilities

Requires two years of college or technical school resulting in an

Associates degree or equivalent.

A Bachelors degree is

preferred. 5 and 7 Years Experience in

Engineering or Project Management

3 plus Years of Supervisory Experience

Employees Supervised: 8 to 17

Individual must possess a valid Driver's license in good standing

Individual must be at least 21 years of age in order to participate in

the required Siemens vehicle plan


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


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Service Operations Team Leader

Florham Park, NJ

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Florham Park, NJ

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