14 days old

Service Engineer [Client Service Manager] - Rochester, NY

Rochester, NY
**Service Engineer [Client Service Manager] - Rochester, NY**

Locations:Rochester, New York

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 217974

**Primary Location:** United States-New York-Rochester

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** 10%

**Division Description:**

Building Technologies is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire safety, security, building automation, heating, ventilation and air conditioning (HVAC) as well as energy management products and services in the USA.

**Job Description:**

Siemens Building Technologies is growing! We are currently searching for a **Client Service Manager** to join our Rochester, NY office. This is a dynamic, multi-disciplined position where you will be responsible for customer satisfaction, business development, revenue and margin goals, and operations management. Your background in Real Estate, Energy Management, Mechanical or Electrical Engineering will drive your success in this challenging and exciting role.

General responsibilities includemanaging financial performance and customer satisfaction of all related scope and functions for assigned accounts plus the ability to identify, scope and sell (independently or in a team) additional solutions to your customers. Manage accounts for all assigned service customers providing outstanding customer satisfaction and retention. Strongcommunications skills go a long way, as well as above average experience with Microsoft Excel. Our team is close knit so a winning attitude is required. If you are searching for a career opportunity that will enable you to make a difference for your customer and support business growth this is the role for you!


+ Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.

+ Service Agreement planning and customer shutdown management for the execution of contracted scope.

+ Identifies adds, upgrades, and escalations to assigned service contracts and to meet customer needs and improve system efficiency. Develops account strategies and sells independently or in a team environment.

+ Leads quality assurance activities and may lead renewals on assigned accounts.

+ Ensures project or agreement profitability through achieving plan gross margin levels, billing and collections, and effective cost containment procedures.Skilled at managing all internal accounting and revenue recognition systems and assists with revenue and staffing forecasting activities.

+ Reviews all labor related project estimates prior to customer proposal and booking. May be required to assist in pricing decisions.

**Required Knowledge, Skills, Abilities, and Education:**

+ Associates Degree or equivalent experience required, HS Diploma or GED equivalency is a minimum requirement.

+ Typically 2+ years of successful experience in related field and successful demonstration of key responsibilities and knowledge as presented above.

+ Strong organizational, verbal and written communication skills.

+ Good project management skills.

+ Proficient in MS Office (Word, Excel), Estimating, and other Service Related Tools.

+ Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan

**Preferred Knowledge, Skills, Abilities, and Education:**

+ Experience in control systems and HVAC applications preferred.

+ Knowledge of engineering and programming preferred.


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Engineering
  • Legal
  • Real Estate

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Service Engineer [Client Service Manager] - Rochester, NY

Rochester, NY

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Service Engineer [Client Service Manager] - Rochester, NY

Rochester, NY

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