12 days old

Service Coordinator - Building Technologies - San Diego, CA

San Diego, CA
**Service Coordinator - Building Technologies - San Diego, CA**

Locations:San Diego, California

Job Family: SCM-Procurement / Logistics & ECC


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 222352

**Primary Location:** United States-California-San Diego

**Assignment Category:** Full-time regular

**Experience Level:** Entry level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** 5%

**Division Description:**

The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate.

For more information, please visit: https://www.siemens.com/us/en/home/company/about/businesses/building-technologies.html

**Job Description:**

**Siemens US Talent Acquisition**

**Position Overview**

Siemens Building Technologies is currently searching for a Service Coordinator to support our

Building Automation Service Group in the San Diego, CA area.


(1) Effectively coordinates and schedules branch service activities and resources to ensure customer expectations andcommitments are met while delivering high quality service to assigned product lines.

(2) Provides support, information, prioritization and coordination of assignments for field service personnel. Serves as themain point of contact for all service customers to ensure expectations are being met.

(3) Proactively follows-up with customer after completion of service visit to ensure a high level of satisfaction with quality ofwork received.

(4) Coordinates monthly quality assurance efforts of appropriate branch personnel. Handles decisions regarding thescheduling and movement of manpower and material.

(5) Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call,urgency, contractual obligation, available resources and customer needs.

(6) Ensures all service requests and dispatches are well documented, coordinated, prioritized and organized. Reviews,processes and distributes all service documentation including service orders, timesheets, packing slips, purchase orders,accounts payable vouchers, material transfer orders, and return material orders as assigned.

(7) Also assists in processing credit memos and collections. Assists in project profitability through cost containmentprocedures and processes.

(8) Maintains timely set up and completeness of related job folders as assigned. Utilizes, maintains and updates allemployee, service call and customer information in SAP. Utilizes, where appropriate, all features including but not limitedto service reporting, time stamping, service agreement planning and scheduling, etc.

(9) May be responsible for non-installed parts sales including processing orders, pricing and invoicing.

**Required Knowledge/Skills, Education, and Experience**

(1) High School or GED equivalent.

(2) A minimum of 2 years experience in customer service call handling, dispatching and service response in a related ortechnical industry required.

(3) Excellent organizational, interpersonal and verbal and written communication skills

(4) Knowledgeable in Microsoft Office and business software systems (i.e. SAP)

(5) Technical school or Associates degree (2 year) preferred

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not requireemployer sponsored work authorization now or in the future for employment in the United States.

**Why Siemens?**

(1) Competitive compensation

(2) Excellent health, dental, and vision plans with many options from which to choose

(3) All employees receive Life Insurance, Short and Long Term Disability coverage

(4) 401k match dollar for dollar up to 6% of gross salary

(5) Educational and tuition reimbursement programs available

(6) Extensive product training and professional career development

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Accounting
  • Customer Service
  • Management
  • Sales / Business Development

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