19 days old

Senior Service Operations Manager - Building Technologies

Bellevue, WA
**Senior Service Operations Manager - Building Technologies**

Locations:Bellevue, Washington

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Building Technologies

**Business Unit:** Field Operations

**Requisition Number:** 221231

**Primary Location:** United States-Washington-Bellevue

**Assignment Category:** Full-time regular

**Experience Level:** Senior level

**Education Required Level:** High School Diploma / (GED)

**Travel Required:** 5%

**Division Description:**

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.

For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm

**Job Description:**

**Position Overview:**

**Reporting to the Branch Manager, this position functions as the field middle manager with a full Siemens Building Technologies focus. Oversees and gives strategic direction to a specific location(s) with total sustained/consistent order intake greater than $20 million (20). Direct activities of twelve (12) Service Operations Managers, Service Operations Supervisors, and Service Project Managers.**

**Essential Duties**

**** **Direct all service operations activities including: account management, service agreement management, project management, design engineering, service project installation, commissioning and service delivery activities within a location.** **Ensure effective and profitable execution of the service business, customer satisfaction and employee satisfaction consistent with company and location objectives.** **Advise management on local operations planning including resource allocation, hiring and development, financial forecasting, monitoring and issue resolution.**

**** **Oversee service project installations, retrofits, non-installed, time and material, mechanical service, service agreements , and other service offerings. Review service proposals to ensure accuracy and appropriate method to meet company and customer objectives.** **Assist employees in determining margins, identifying resources and assessing future potential business.**

**** **Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. Develop and implement strategies (e.g. business growth, asset management, cost reduction, customer satisfaction, employee productivity) to achieve business goals.**

**** **Manage service schedule and dispatch.** **Ensure customer satisfaction and employee productivity and quality of work.** **Address customer service concerns and monitor satisfaction.** **Motivate employees to achieve customer and company performance goals.** **Perform employee management responsibilities such as hiring, training, conducting performance reviews, and resolving issues.**

**** **Maintain knowledge of competition and understand product positioning and sales strategies.** **Provide feedback on new products/services and provide feedback to management.**

**** **Analyze existing policies/procedures and recommend improvements.** **Actively participate or lead company initiatives and improvement programs that cross over location, area and zone boundaries.** **Ensure the proper implementation of all company policies and procedures.** **Maintain current knowledge of regulatory laws, changes and requirements and ensure compliance.** **Develop and maintain technical competence of companys products, applications and services.**

**** **Track competition (activities, products, systems, prices, etc) reporting on findings and recommends changes/improvements.** **Represents Siemens in industry associations, professional organizations and affiliations and develops relationships with builders, contractors and other business community leaders.**

**Knowledge, Skills, Abilities, and Education:**

**** **Associates degree (2 year) in a technical (industry related) field or equivalent work experience.**

**** **5 + years industry experience including operations supervisory/ management role including planning, contracting, project management, account management and all aspects of general business management**

**** **Ability to proactively implement organizational and process change in response to business needs.** **Strong listening, negotiation, organizational, oral and written communication skills for multi-tasking effectively.**

**** **Ability to travel up to 5% of the time.**


**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Financial Services
  • Legal

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Senior Service Operations Manager - Building Technologies

Bellevue, WA

Share this job

Senior Service Operations Manager - Building Technologies

Bellevue, WA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast