12 days old
2018-02-132018-03-15

Senior Security Service Technician

Siemens
Irving, TX
**Senior Security Service Technician**







Locations:Irving, Texas







Job Family: Engineering







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English (US)







**Job Description**







**Division:** Building Technologies



**Business Unit:** Field Operations



**Requisition Number:** 219106



**Primary Location:** United States-Texas-Irving



**Assignment Category:** Full-time regular



**Experience Level:** Senior level



**Education Required Level:** High School Diploma / (GED)



**Travel Required:** 10%







**Division Description:**







Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.







The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.







For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm







**Job Description:**







Position Overview:



Reporting to the Service Operations Manager, this position is responsible for performing service and maintenance on multiple product lines for card access and video surveillance. This person will own the customer call from the time they are dispatched to the client location through completion of work, keeping dispatch updated with the service and maintenance status throughout the process.







Job Duties:



Provides technical service to customer Card Access, Monitoring and Video Surveillance systems including technical support.



Needs strong understanding of servers, clients, IP set up and the ability to reload systems.



Performs system commissioning on systems including loading software programs and implementing modifications as necessary.



Conducts testing and inspects systems under maintenance agreements. Responds and carries out to completion any troubleshooting and repairs to assigned customer systems.



Ensures company-owned test equipment and installation equipment is in proper working order.



Returns equipment in need of repair or calibration to the office in a timely manner.



Identifies code issues and non-conformance issues. Makes recommendations regarding both systems installations and service contract facilities. Reports daily on activities completed, deferred, requiring further action or material.



Participates in On-Call assignments/ schedules as required.



Conducts on-going system operation training for end user customers.







Required Knowledge, Skills, Abilities, and Education:



Requires a high school diploma and a minimum of two years working in the security industry.A current certification in Software House (C-Cure 9000), Genetech Security Center, Lenel OnGuard, Avigilon, OnSSI, Bosch, and/or DSC required.



State license as required by state regulations.



Must have strong customer service skills and good verbal and written communications skills.



Must be skilled in the PC applications and in the use of word processing and spreadsheet programs Ability to lift seventy-five (75) pounds unassisted.



Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan







Preferred Knowledge, Skills, Abilities, and Education:



A.S. degree in Electronics or related field, or equivalent experience in the installation and maintenance of low voltage electronic systems preferred.







\#LI-KB1







**Equal Employment Opportunity Statement**



Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.







**EEO is the Law**



Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .







**Pay Transparency Non-Discrimination Provision**



Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .

Categories

  • Customer Service
  • Engineering
  • Financial Services
  • Legal

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Senior Security Service Technician

Siemens
Irving, TX

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Irving, TX
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