16 days old

Senior PMO Coordinator

Cary, NC
**Job Location:** United States : North Carolina : Cary

**Role Value Proposition:**

Participate in developing metrics, governance, and process improvement efforts across Service Operations organization. Lead small/medium projects as well as serve on large cross-functional projects. Establish and oversee metrics and governance processes across Service Operations to drive quality, consistency, and efficiency. Use data to drive analysis for governance and process improvements. Specific focus on metrics, governance, and continuous improvement activities as they relate to the service operations domain. Projects include metric & reporting efforts, process improvements, efficiency and optimization, and other improvement efforts as they arise.

**Key Responsibilities:**

+ Develop metrics and dashboards to drive governance and continuous improvement activities

+ Develop and oversee governance processes and routines

+ Drive metrics and continuous improvement programs across a large organization

+ Create structure and visibility to improve executive decision making

+ Lead small and medium projects for governance and process improvement

+ Set schedules, timelines, scope, outcome/value maps, and other project artifacts

**Essential Business Experience and Technical Skills:**

+ 1 year of experience as a BSA, continuous improvement analyst, or related role

+ Excellent oral, written communication skills with the ability to communicate technical concepts to a technical and non-technical audience

+ Excellent interpersonal and organization skills required

+ Specific detailed analytical skills and knowledge in governance, continuous improvement, and metric development

+ Demonstrated ability to establish relationships and built rapport in order to influence colleagues at all levels, uncover business issues, and identify needs


Less than 10%

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 87481


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Senior PMO Coordinator

Cary, NC

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Cary, NC

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