14 days old

Senior Implementation Leader

Aurora, NY 13026
**Job Location:** Aurora, IL

**Role Value Proposition:**

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will coordinate all case implementation activities for largest, most complex installation projects; may act as a project/team leader in providing technical leadership to the team.

**Key Responsibilities:**

+ Participates in post-sale activities in setting up or converting client cases.

+ Reviews sold plan and project timeline with sales staff to identify any non-standard provisions or services.

+ Partners with other business units (Sales, IT, etc.) to ensure that implementations are delivered consistently, timely, and accurately.

+ May participate in sales presentations, and/or consult on plan design and administrative services; may recommend alternative plan provisions or administrative processes in place of non-standard or incompatible requests.

+ Negotiates final plan design features and administrative services; finalizes plan design and communicates to the implementation team.

+ Identifies implementation-related problems and helps resolve issues.

+ Reviews and executes legal documents; prepares and finalizes project plans.

+ Conducts weekly or periodic status meetings with various parties to review progress and resolve issues.

+ Transfers cases to the appropriate administration group once implementation is complete

+ Reviews sold plan and project timeline with sales staff to identify any non-standard provisions or services.

+ Acts as consultant to sales staff with respect to implementation process; recommends sales lead-time based on plan specific information.

+ Participates in client meetings and internal meetings; may be involved in sales presentations.

+ Performs other related duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ 7+ yrs. related business experience

+ Strong communication skills, both written and oral.

+ Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.

+ Strong problem solving and analytical skills

+ High School Diploma


+ Bachelors degree



**Business Category**

_Global Technology and Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 94645


  • Engineering
  • Legal
  • Sales / Business Development

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Senior Implementation Leader

Aurora, NY 13026

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