1+ months

Sales Ambassador (Remote: Phoenix Territory)

Phoenix, AZ

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

  • Act as trusted partner to existing customers. Build promoters and achieve targeted retention rate.  Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability).  Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve and coordinate order; delivery; and billing

    Main Responsibilities

    Responsible for implementing and maintaining the effectiveness of the quality system.

    •Ensure instrument analytical turnaround time (uptime/repair/maintenance)
    •Conduct customer business review (KPI reviews)
    •Manage customer relationship and thoroughly plan; prepare and follow up
    customer visits (pre-call plan; post-call notes)
    •Identify customer training requirements
    •Coach customers and share knowledge (education)
    •Identify and resolve customer pain points (troubleshooting)
    •Replenish and control inventory
    •Build image and brand in eyes of customer
    •“Sell” or reinforce Abbott’s total solution value offering
    •Collect and transmit VOC (Voice of Customer)
    •Menu expansion (utilization of existing products; new product launches)
    •Service sales
    •Product promotion
    •Value creation
    •Order management
    •Contract management
    •Identify/open door for opportunity to expand offering into other departments
    (prospecting; not doing)
    •Customer consumables management
    •New assay applications expansion
    •Price management
    •Service sales
    •Free of charge control
    •Menu expansion
    •Lifecycle management of product
    •Service cost management
    •CPR management
    •Contract Life Cycle and Compliance
    •NPS responsibility (hot sheets)
    •Management of inter-client relationships
    •First line level service/fixes
    •Proactive monitoring and communication via Abbott Link
    •Customer inventory
    •Aspen use and maintenance (CRM)

    Key Performance Metrics
    •Retention Rate
    •Net Promoters Score
    •Cost of Service
    •Territory Sales Plan achievement – Base business sales and new business growth
    •Account EP Plan improvement
    •First Line Service KPIs


    Be the representative of Abbott and the AMD brand to the customer with emphasis on laboratory management. Will interact with Acquisition and Sales Specialist teams; Area/ Regional
    Marketing; Customer Support Center and Technical Service; Finance.  This position is a very visible and will influence customer purchase decisions.

    Makes decision on reagent utilization on integrations and troubleshootingproduct replacement that impacts annual supply budget.  Considers financial and customer implications as part of decision making.
    Communication of customer complaints and the actions taken to resolve those concerns.
    Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.
    Monitor and maintains customer satisfaction through direct contact.
    Adheres to safety guidelines; policies; procedures.


    Bachelor’s degree or equivalent relevant experience required.  Bachelor’s degree Medical Technology Preferred. Lab Experience in Molecular or FISH Cytogenetic Testing Preferred.

    Sales Experience Preferred but NOT required.

    Two to four years experience relevant experience with instrumentation utilized in a laboratory environment, (Cytology lab experience preferred)or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products, to include:
    •Experience providing technical product application and/or hardware support.
    -Experience interfacing with customers
    •Strong people management and communication skills
    •Trouble shooting/problem solving skills
    •Computer skills (word, excel, power point, internet savvy)
    •Shows ability to prioritize independently
    •Negotiation skills
    •Demonstrate sales skills
    •Committment to customers
    •Basic application know-how

    Travel - 75%

    Territory: Phoenix
    Job Family: Sales Force
    Division: ADD Diagnostics
    Travel: Yes, 75 % of the Time
    Medical Surveillance: No
    Significant Work Activities: Awkward/forceful/repetitive (arms above shoulder, bent wrists)


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Sales Ambassador (Remote: Phoenix Territory)

Phoenix, AZ

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Phoenix, AZ

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