17 days old

Quality Assurance Associate

Freeport, IL 61032
**Summary of Responsibilities:**

The Quality Assurance Associate assists in the daily workflow of Cleanup projects by performing tasks identified in the Cleanup Project to correct impacted P&C policies. Tracks the status of the Cleanup throughout the process and is accountable for meeting the agreed upon target date for the completion of policy corrections.


**Principal Responsibilities:**

+ Performs tasks identified in the Cleanup Project to correct impacted P&C policies.

+ Identifies issues with policy correction process and works with Quality Assurance Consultants/Specialists on solutions

+ Identify new or revised processes that will assist current or future Cleanup projects


**Knowledge/Skills/Competencies Required:**

+ Basic knowledge of the functions and workflow in Cleanup

+ Effective knowledge of service and transaction types as well as system processing logic

+ Basic knowledge of the P&C Products

+ 1-2 years related work experience

+ Bachelors Degree Preferred

+ Effective knowledge of Excel



+ Average 11 transactions per hour

+ 24 Cleanups per month (team goal)

+ Quality measures of 98%

+ Meet 90% of Project target dates **______________________________________________________________________________** A candidate has been identified

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**


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Quality Assurance Associate

Freeport, IL 61032

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Freeport, IL

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