20 days old

Production Management Lead

Cary, NC
**Job Location:** Cary, NC

**Role Value Proposition:**

Lead responsibilities would include activities associated with the support of applications in the production environment, specifically in the area of Application Request Fulfillment. Candidate would be accountable for the quality of Application Request Fulfillment requests and the customer experience for an assigned portfolio of applications.

**Key Responsibilities:**

Activities include: single-user issues and service requests, scheduled maintenance, regulatory and compliance activity, data corrections, and turnover of applications from development to maintenance.

Works with business to prioritize, communicate status, and track issues arising from Request Fulfillment queues.

Communicates status of high-impact ARF incidents to internal stakeholders and handles front-line escalations to resolve conflicts.

Monitors patterns of incoming requests and drives remediation activities to reduce volumes.

Manage relationships with business and IT partners requesting and/or assisting with resolution of single user issues and service requests.

**Essential Business Experience and Technical Skills:**


Undergraduate degree

4years IT experience, including 2+ years in applications development or maintenance

1+ years project management experience

Relationship management experience with business customers and IT partners


PMI Certification, ITIL, Lean Six Sigma

Experience working with offshore teams

Multi lingual Spanish preferred

MBA or other advanced degree or related training/certification

**Business Category**

Global Technology and Operations

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 88741


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Production Management Lead

Cary, NC

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Cary, NC

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