18 days old

Production Management Lead

Cary, NC
**Job Location:** United States : North Carolina : Cary

**Role Value Proposition:**

Project lead for application development and production support activities for Retail and Group applications.

**Key Responsibilities:**

+ Manages small to medium application delivery projects covering intake, development, QA and deployment.

+ Follows approved SDLC and project management methodology, ensuring that all required steps are followed, all required deliverables are produced, and all approvals are obtained.

+ Accountable for directing work effort of staff assigned to project or program.

+ Owns project/program issue resolution and risk management.

+ Manages and oversees the full system development process, and turnover to production.

+ Conducts project meetings and is responsible for project planning, tracking and analysis.

+ Coordinates and reports on project progress and accomplishments.

+ Provides technical and analytical support and guidance to project team members.

+ Leads day-to-day production management activities including the investigation and resolution of incidents, problems, service requests and working assigned queues

+ Leads prioritization of problems, incidents and service requests, leveraging their business understanding

+ Manages communication of incidents, problems and escalations to internal and external partners

+ Manages work queues for appropriate action

+ Analyzes metrics and makes recommendations around performance and cost

+ Assists management in reviewing processes and procedures, identifying gaps and needed tasks

+ Oversees documentation of internal processes and procedures

+ Acts as first escalation for incidents or service requests

+ Responsible for change management, release management and Audit/ compliance/regulatory activities

+ Leverage technical and/or business knowledge of multiple areas (technical, business, applications, etc.) in support of production management activities

+ Interacts and/or leads vendor resources to perform day-to-day or project activities

**Supervisory Responsibilities** :

1. Manages work of vendor consultants

**Essential Business Experience and Technical Skills:**


+ Bachelor Degree in Computer Science, Information Systems or equivalent experience

+ 4-10 years of working experience in IT or Consulting industry

+ Knowledge of the Insurance Business and Applications supported

+ Understanding of the Mainframe and Distributed system infrastructure

+ Strong communication and project management skills


+ PMP / Agile Certifications preferred

+ Knowledge of Enrollment applications and Retail applications in the insurance industry preferred

+ Java or Mainframe knowledge preferred

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 87921


  • Information Technology
  • Legal
  • Retail / Wholesale

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Production Management Lead

Cary, NC

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Cary, NC

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