21 days old

Process & Data Analyst

Wilmington, DE
**Job Location:** United States : Delaware : Wilmington **Alternate Job Location :** United States : New Jersey : Bridgewater

**Role Value Proposition:**

As a member of the Business Solutions team you will join a dynamic group of responsive professionals leading cross-divisional and global projects. You will interact extensively with internal customers to help define exciting new business initiatives and provide business process and integration analysis, business requirements gathering and analysis, and preparation of associated documents for large cross-functional/global projects. The Process & Data Analyst will be responsible for collecting, analyzing, and tracking operational metrics as well as researching related processes to diagnosis root causes and create and recommend corrective action plans

**Key Responsibilities:**

+ Uses analytical tools to identify and resolve clearly defined issues and seeks opportunities for process improvement. Research complex issues and work with appropriate partners to resolve.

+ Recommends metrics to track, how to measure, and the method in which data is tracked, stored and reported.

+ Provides reporting and analysis to line managers and creates or assists with executive summaries for senior management

+ Reviews process and identifies opportunities for improvement. Creates process flow or work flow diagrams. Identifies and monitors common bottlenecks.

+ Provides timely and meaningful feedback to associates and management in regards to metrics and performance.

+ Develops and presents recommendations for process improvements or training needs utilizing root cause analysis methodology.

+ Conducts periodic reviews of work efforts, progress, issues and successes.

+ Continuously communicates areas of opportunity to the leadership.

+ Provides support on other initiatives and cross-functional projects as applicable

**Essential Business Experience and Technical Skills:**

+ Excellent organizational, interpersonal, and communication skills, both written and verbal.

+ Works autonomously and collaboratively; effectively handle multiple tasks and prioritizes deadlines appropriately.


+ 2+ years of work experience in related field or equivalent experience.

+ Working knowledge of analytical thinking, relationship management, effective communications, and process management.

+ MS Office proficiency including Word, Access, PowerPoint and Excel.


+ Bachelors Degree.

+ Insurance industry knowledge, group benefits, and Expatriate Benefits knowledge.

**Business Category**

Global Employee Benefits

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 86142


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Process & Data Analyst

Wilmington, DE

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