1+ months

Principal IT Vendor Relationship Manager - Hardware & Telco

Cary, NC
**Job Location:** Cary, NC

**Role Value Proposition:**

The newly created Global Technologys Vendor Management Organization (VMO) has been established to provide MetLife with a single point of contact for timely, high-quality and strategic vendor management services. This role is responsible for addressing the needs of MetLife IT in a manner that ensures the lowest risk and best possible quality for the cost incurred. The role of the Lead Supplier Relationship Manager is responsible for overseeing several strategic supplier relationships in both hardware, network and telecom at MetLife. This role will report directly to the AVP of GT VMO. The Lead Supplier Relationship Manager will design and develop the organization's hardware and telecom vendor management program within the newly created GT VMO. This role will serve as the VMO contact for specific IT suppliers which have been identified as strategic at MetLife.

**Key Responsibilities:**

In partnership with MetLife key stakeholders, this role will:

+ Provide input and guidance relative to the selection of the suppliers product and work closely with the IT sublines of business (Enterprise Application Development, Regional Application Development, and Enterprise Infrastructure & Architecture) and others to insure performance management objectives are continually being met.

+ Serve as the VMO contact for hardware, network and telecom providers such as Cisco, Dell/EMC, AT&T, Palo Alto Networks, Nice Systems and HPE. Primary management activities will include managing the overall relationship(s) and sponsoring and delivering quarterly high-quality, executive business review meetings.

+ Lead and drive supplier contract compliance by defining deliverables and obligations contained in key managed services agreements and lead the tracking of successful completion by both the supplier and MetLife throughout the life of the agreement.

+ Insure designated suppliers are adhering to relevant risk-related requirements and address appropriate steps required to mitigate any compliance concerns.

**Essential Business Experience and Technical Skills:**


+ Bachelors degree in Computer Science, information Systems or related field

+ 8+ years of IT experience in vendor management and in particular in the management and governance of IT managed services/outsourcing agreements

+ Experience in both application development/management and infrastructure services

+ 3+ years of leadership experience, ideally as line manager with ability to direct & influence work of others (virtual teams, 3rd party resources, direct reports)

+ Prior experience managing individual contributors and/or third parties

+ Knowledge of all aspects of external provider support operations & SLA development & monitoring

+ Ability to act as primary interface between external services provider/other IT suppliers & client as well as face off to senior executives within MetLife



+ Experience in negotiation with major firms in the space - AT&T, Cisco, EMC, HP, IBM or equivalent

+ Broad understanding of financial services business and infrastructure environments



**Business Category**

_Global Technology & Operations IT VMO_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 92728


  • Financial Services
  • Information Technology
  • Legal

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Principal IT Vendor Relationship Manager - Hardware & Telco

Cary, NC

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Cary, NC

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