30 days old

Plan Change Analyst II

Tampa, FL
**Job Location:** United States : Florida : Tampa

**Role Value Proposition:**

This position evaluates Amendment and/or Group Change Request submissions to ensure all necessary documentation, such as appropriate approvals, request from customer/broker, underwriting and census information, are received in order to process the request. Ensures efficient and accurate change deliverables are met in all required systems including plan master and contracts. Effectively communicates with FSC, Sale Representative, Account/CSC Representatives or broker, to obtain any needed information and set expectations for the process. Delivers correct contract documents with updated Plan Change information to the customer.

**Key Responsibilities:**

Obtains complete Amendment/Group Change Request documentation. Reviews request for accuracy and compliance with underwriting guidelines and state regulations. Retrieves any missing data from the FSC, Account/CSC representative, broker, or sales representative.

Provides deliverables to FSC, Sale Representative, Account/CSC representatives, broker or client such as confirmation letter/email, Certificates, Policy Amendments, etc.

Updates all applicable systems manually and accurately.

Educates internal and external parties on Group Change Request and/or Amendment submission, procedures and support.

Achieves metrics that have been established for the department by management for completion of plan/system revisions.

Serves as a learning partner to less experienced team members and partners.

Serves as a subject matter expert for work instruction and processing review as required. Actively participates in identifying and resolving system and processing defects and brings to the attention of the Plan Change Team Lead(s)/Manager.

Proactively anticipates operational problems and identifies opportunities for improvements to avoid those problems.

Proactively maintains expertise on all systems and passes necessary training requirements.

Acts as primary SME on internal team and some enterprise projects as assigned.

Team player who also performs other related duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ High school diploma. 2+ yrs. relevant business experience


+ Small Market Knowledge (at least 2 years)

+ Demonstrated problem-solving skills

+ Self-motivated, well organized and flexible with a sense of urgency approach

+ Excellent listening, oral and written communication skills

+ Ability to manage multiple tasks prioritizing effectively

+ Ability to find creative and innovative solutions to business problems

**Business Category**

_Global Technology & Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 94193


  • Financial Services
  • Legal

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Plan Change Analyst II

Tampa, FL

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Tampa, FL

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