21 days old

Overpayment Claims Specialist

Oriskany, NY 13424
**Job Location:** Oriskany, NY

**Role Value Proposition:**

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. Were looking for unique talent with fresh perspectives that can propel innovation. In this role you will Recovers STD and LTD overpayments in compliance with the Disability Overpayment Unit guidelines

**Key Responsibilities:**

+ Manages assigned caseload of claims that were overpaid due to various reasons in order ensure proper recovery follow-up and adherence to established guidelines.

+ Updates and maintains accurate records of overpayment recovery activities in various claims applications

+ Adheres to established policies and practices to resolve overpayment issues.

+ Assists with referrals to vendors and follows-up on the status of pending claims with a collection agency and/or vendor.

+ Performs other related duties as assigned or required.

**Essential Business Experience and Technical Skills:**


+ 1-3 years Customer Service experience including outbound phone work experience

+ Intermediate excel knowledge

+ Strong math skills

+ Strong documentation skills

+ Ability to function in a matrix environment

+ High School Diploma Required


+ 1-3 years of Claims experience

+ Negotiation skills

+ Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language



**Business Category**

_Global Technology and Operations_

**Number of Openings**


**At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.**

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

**For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.**

Requisition #: 77501


  • Customer Service
  • Legal

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Overpayment Claims Specialist

Oriskany, NY 13424

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Overpayment Claims Specialist

Oriskany, NY

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