14 days old

MV Field Service Technician

Wendell, NC
**MV Field Service Technician**

Locations:Wendell, North Carolina

Job Family: Customer Services


English (US)

**Job Description**

**Division:** Energy Management

**Business Unit:** Energy Management (EM)

**Requisition Number:** 218357

**Primary Location:** United States-North Carolina-Wendell

**Assignment Category:** Full-time regular

**Experience Level:** Mid level

**Education Required Level:** Associate's Degree / College Diploma

**Travel Required:** 100%

**Division Description:**

With power chain management from creation to consumption, and over half a dozen manufacturing hubs here in the U.S., Siemens Energy Management provides technologies for the economic, reliable, and intelligent transmission and distribution of electrical power. From smart grid and energy automation technology, to power supply for industrial plants and high-voltage transmission systems, Siemens is providing intelligent technologies to a diverse clientele.

For more information, please visit: http://www.siemens.com/businesses/us/en/energy-management.htm

**Job Description:**

**Position Overview**

Medium Voltage Field Service Technician, responsible for performing troubleshooting, repairs to include warranty work, and customer technical assistance in installation and operation of MV products.

Please include the following:

+ Candidate will successfully travel up to 100% of the time to execute the work detailed in the customer cases and associated field service events.

+ Candidate must be able to work with customers in a professional manner, even in situations where the customer may under significant pressure to resolve the issues at hand.

+ Position reports to the field service manager within the EM MS Operations Customer Service team.


In this section, you will outline the specific responsibilities and deliverables associated with the role. These are the tasks that must be carried out by the person in this job. The descriptions should be informative, detailed and succinct.

+ Overall responsibility Travel to customer sites or Siemens locations to successfully execute the work scope in the calendar events, associated with customer cases in a timely manner.

+ Provide detailed professional written field service reports within 48 hours of each event.

+ Assure that work time is successful reported in Salesforce.com for each customer event.

+ Work scope will contain electrical, mechanical, and testing activities.

**Required Knowledge/Skills, Education, and Experience**

In this section, please outline exactly what knowledge/skills, education, and experiences are required to be considered for this position. All of these may not be applicable to each position.

+ Minimum Associates degree or equivalent experience with electrical distribution equipment, preferably in the medium voltage range.

+ Minimum 2 years hands on experience working with electrical distribution equipment or comparable education.

+ Up to 100% travel

+ Must be able to communicate in a professional manner verbally and in writing with customers and Siemens personnel. Must have at minimum basic computing skills (Office, drawing interpretation, web based program use..)

**Preferred Knowledge/Skills, Education, and Experience**

In this section, please outline exactly what knowledge/skills, education, and experiences are preferred but NOT required to be considered for this position.

+ Specific hands on experience with MV Switchgear, MV Controls, and MV Circuit Breakers preferred

+ 2 years or more field service, MV manufacturing role, or MV engineering role preferred

+ International travel experience a plus

**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .


  • Customer Service
  • Engineering
  • Legal
  • Manufacturing / Production

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MV Field Service Technician

Wendell, NC

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Wendell, NC

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