1+ months

Manager, Travel & Expense

Green Oaks, IL 60048

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Primary Job Function:

As a member of the Procure to Pay (PTP) Shared Services leadership team, this role is responsible for the global enterprise-wide expense reporting system (Concur), including global system deployment, ongoing system maintenance for implemented global operations and management of the day-to-day expense reporting and auditing operations for the U.S.

Responsibilities include managing the scope, resources, cost, schedule, quality and risk of the operation and projects ensuring effective and efficient service delivery with accurate and timely performance measurement and compliance support.  This Manager is a significant business partner along with Finance, Procurement and IT in providing project management to key stakeholders with strategy, business case, alternative support approaches, project and communications plan to aggressively move forward in implementing system and process improvements and advancements related to the overall travel management and expense reporting process. Ensure training and development of personnel in support of the global Concur system / process design.   

Major Responsibilities:

  • Manage the day to day shared service T&E operations for the U.S. region across captive and outsourced teams, ensuring effective and efficient delivery of services, accurate and timely corporate/business requirements.
  • Partner with Global Process Management, Finance, Procurement, IT and EMEA and APAC regional T&E shared services leadership to drive a standard T&E operating model across the organization.
  • Key point of contact for all levels within the global organization related to expense reporting tool (Concur) and the expense reporting process.
  • Responsible for compliance with applicable Corporate policies/procedures and domestic/ international government authorities requirements.
  • Coach and develop direct reports and 3rd party service provider teams to address process and expense report auditing requirements / exceptions/ continuous improvement initiatives.
  • Manage the delivery of service by outsource partners in line with the agreed Service Level Agreements (SLAs). 
  • Assist in the preparation of executive and steering committee communications, as required.
  • May perform other duties as assigned.

    Minimum Education

    BS/BA:  Finance / Accounting

    Minimum Experience/Training

    • 7+ years management role for Payables/T&E process and reporting within a global organization.
    • 5+ years in deploying and supporting implementation and day-to-day operational support of a travel and expense reporting tool (ie: Concur) across multiple lines of business (ie: Divisions) and geographies.
    • Proven track record in project management and implementation / integration within a shared services environment.
    • Experience managing captive and 3rd party service providers/ outsourcers.
    • Proactive approach to problem identification and solution.
    • Proven track record in implementing business and productivity initiatives.
    • Strong analytical skills.
    • A track record of holding people accountable for delivering results, and someone who holds self and others to the highest standards
    • Demonstrated leadership qualities and influencing skills. Ability to partner with key stakeholders across the organization is essential.
    • Strong interpersonal skills and experience in a matrix organization preferred.
    • Ability to recruit, develop and promote top talent.
    • Managing international business experience, preferred.
    • Strong networking and benchmarking to assess current and future state vision of the process
    • SAP and other ERP experience required.
    • Concur experience required.
      Job Family: General / Shared Services
      Division: IFO International Finance
      Travel: Yes, 10 % of the Time
      Medical Surveillance: No
      Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)


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Manager, Travel & Expense

Green Oaks, IL 60048

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Green Oaks, IL

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